USAA provides a range of financial services including loans, investment products, and insurance to both active-duty service members and veterans. With over 12 million members, it isn't surprising that USAA gets a lot of calls to its customer service departments.
Because USAA works with service members and their families, it also maintains a separate phone line for those who are being, or have been, deployed.
People call USAA customer support for many different reasons, including:
Before calling USAA, make sure you are prepared for the call. Be prepared to take notes, either with pen and paper, your computer, or a note-taking app on a phone or tablet. Have any necessary information in front of you, including account numbers and relevant correspondence.
USAA has multiple divisions, each with its own customer service department. While it is possible to call a division directly, you don't have to. USAA's phone system can direct a call to its main toll-free number to any customer support department within the organization.
When you call, you'll be asked for your USAA number or, as an alternative, your Social Security number. From there, you can ask a question and you'll be directed to the appropriate department.
If you would prefer to speak to an agent right away, say "representative" or push 0. On the other hand, if you don't mind working with the automated system, but prefer to use touchtone rather than voice activation, hit *8 on your phone.
Customers of USAA bank report that they sometimes experience difficulties working with USAA's customer service representatives. These difficulties may include not being able to get to a human on the phone, long wait times and having to make multiple calls to get an issue resolved. There are, however, other reports that indicate a high level of satisfaction with USAA customer service.
Many standard financial service issues can be resolved by phone with the USAA. These include getting questions answered about products and memberships, checking balances and payment dates, and initiating investigations of fraud, identity theft, or inappropriate charges. Insurance customers can also call about claims and appeals.
In some cases, a physical signature may be required on forms and documents. In addition, your presence may be required for some customer service issues, including opening, closing, or transferring accounts. In addition, you may be required to mail or bring in original documents if electronic copies are not acceptable.
If you hang up after a call with USAA and feel as though your case was not resolved properly, don't give up. You have options for getting the help you need.
Before doing anything else, and if you didn't take notes during your first call, write down or type out what happened. This information can be helpful if you have to escalate your case.
After writing down what happened during your first contact, consider what your ideal resolution might be and then write this down as well. Having a "goal" resolution in front of you can help keep your conversation on track.
Next, try calling back. The next representative that you speak to might be in a better position to resolve your situation or give you the information that you need.
If USAA's customer support representatives can't resolve your issue, you may need to try a different approach:
Note: If you are calling USAA to get information, not to handle a specific request or problem, you may have better luck using USAA's virtual assistant, which you can find on its website. The virtual assistant may be able to quickly and efficiently get you the information that you are looking for.
这是USAA的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到USAA座席的工具。该电话号码是USAA的最佳电话号码，因为像您这样的146,520客户在过去18个月中使用了此联系信息，并向我们提供了反馈。回答800-531-8722的呼叫的客户服务部门解决的常见问题包括Coverage Questions, Roadside Assistance, Check on a Claim, Cancel Account, Make a Claim和其他客户服务问题。您要呼叫的USAA呼叫中心有Arizona名员工，并且根据客户而开放Monday - Friday 7am-5:30pm CST。 USAA总共有4个电话号码。与USAA代表交谈的最佳方法并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
尽管800-531-8722是USAA最好的免费电话号码，但是共有7种方法可以与他们联系。根据其他USAA个客户的说法，与他们的客户支持团队联系的下一个最佳方法是拨打其客户服务部门的800-531-6095电话号码。除了打电话外，寻求帮助的客户的下一个最喜欢的选择是通过800-531-6095来购买客户服务。如果您认为此信息不正确或知道与USAA联系的其他方式，请告知我们，以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for USAA.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like USAA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.