USAA Phone Number

Calling USAA customer service faster by GetHuman

800-531-8722
Customer service
Current Wait: 99分钟 (89m avg)
Hours: Monday - Friday 7am-5:30pm CST; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: 当语音提示开始时,按#,然后输入5位数的分机号,然后再次按#。人员将把您转移到正确的部门。

Reasons customers like you called recently

I am locked out of my account because I attempted to reset my password too many times...
Necesito saber el estado de una transferencia
In my household insurance packet there were a number of items either out of date or wro...
USAA Bank Fined $** Million by Federal Regulators for 'Violations of Law'. As a long-t...
cannot access my account
Get car insurance quote
We would like an insurance quote.
I just wanted to email a good phone number for Colton Carter. He was in an accident o...
Hello my question is about the payment?*I can*t pay mi plan, Can u fhelp me!!!!
I just had my credit card stolen in Mexico, I have not used it here at all!!!
I want to purchase auto insurance for international use
I would like to set up my homeowners insurance for closing on my house. I received a "a...
My email address has changed and I don't know how to change it. I can't log in because...
I have tried for day to contact your claims department. as of this min it is a *** min...
Need information on Suzanne Zurich claim
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on USAA's Phone-Based Customer Care

USAA provides a range of financial services including loans, investment products, and insurance to both active-duty service members and veterans. With over 12 million members, it isn't surprising that USAA gets a lot of calls to its customer service departments.

Because USAA works with service members and their families, it also maintains a separate phone line for those who are being, or have been, deployed.

Why Do People Call USAA Customer Support?

People call USAA customer support for many different reasons, including:

  • Questions about opening an account
  • Making changes to or closing an account
  • Purchasing products and services
  • Help with credit cards
  • Loan issues
  • Deployment concerns

Best Practices for Calling USAA Customer Service

Before calling USAA, make sure you are prepared for the call. Be prepared to take notes, either with pen and paper, your computer, or a note-taking app on a phone or tablet. Have any necessary information in front of you, including account numbers and relevant correspondence.

USAA has multiple divisions, each with its own customer service department. While it is possible to call a division directly, you don't have to. USAA's phone system can direct a call to its main toll-free number to any customer support department within the organization.

When you call, you'll be asked for your USAA number or, as an alternative, your Social Security number. From there, you can ask a question and you'll be directed to the appropriate department.

If you would prefer to speak to an agent right away, say "representative" or push 0. On the other hand, if you don't mind working with the automated system, but prefer to use touchtone rather than voice activation, hit *8 on your phone.

How Do People Feel About Calling USAA Customer Support?

Customers of USAA bank report that they sometimes experience difficulties working with USAA's customer service representatives. These difficulties may include not being able to get to a human on the phone, long wait times and having to make multiple calls to get an issue resolved. There are, however, other reports that indicate a high level of satisfaction with USAA customer service.

What Kind of Issues Can USAA Phone-Based Customer Service Resolve?

Many standard financial service issues can be resolved by phone with the USAA. These include getting questions answered about products and memberships, checking balances and payment dates, and initiating investigations of fraud, identity theft, or inappropriate charges. Insurance customers can also call about claims and appeals.

What Issues Can't Be Resolved Over the Phone?

In some cases, a physical signature may be required on forms and documents. In addition, your presence may be required for some customer service issues, including opening, closing, or transferring accounts. In addition, you may be required to mail or bring in original documents if electronic copies are not acceptable.

What Can I Do if My Call to USAA Customer Service Is Unsuccessful?

If you hang up after a call with USAA and feel as though your case was not resolved properly, don't give up. You have options for getting the help you need.

Before doing anything else, and if you didn't take notes during your first call, write down or type out what happened. This information can be helpful if you have to escalate your case.

After writing down what happened during your first contact, consider what your ideal resolution might be and then write this down as well. Having a "goal" resolution in front of you can help keep your conversation on track.

Next, try calling back. The next representative that you speak to might be in a better position to resolve your situation or give you the information that you need.

If USAA's customer support representatives can't resolve your issue, you may need to try a different approach:

  • Visit a financial center: USAA operates brick & mortar financial centers near some military bases. If you live near one of these, arrange to visit and speak with a USAA representative in person.
  • Try sending a message through USAA's online help center. This option provides you with a written record of your communication, which may be what is needed to secure a resolution.
  • Another option is to get in touch with USAA via its social media accounts. As with sending a message, this alternative to calling provides you with a written log of your conversation with a USAA representative.
  • USAA provides mailing addresses for all of its departments. Sending a letter via postal mail, with tracking, is another option for achieving your desired resolution.

Note: If you are calling USAA to get information, not to handle a specific request or problem, you may have better luck using USAA's virtual assistant, which you can find on its website. The virtual assistant may be able to quickly and efficiently get you the information that you are looking for.

Customer Number 800-531-8722 - by the Numbers

拨打电话800-531-8722
可以回叫
真人接听的电话
您呼叫的部门索偿
呼叫中心时间周一至周五上午7点至下午5:30 CST
最佳拨号时间上午8:30
将迷宫导航到人类当语音提示开始时,按#,然后输入5位数的分机号,然后再次按#。人员将把您转移到正确的部门。
平均等待
当前等待99
排名(电话号码中)1
排名(总体)1
替代方法电话,网页,facebook,twitter
沟通质量72%
帮助质量51%
客户票5,251
信息最后更新Thu Oct 22 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

USAA's Best Toll-Free/800 Customer Phone Number

这是USAA的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到USAA座席的工具。该电话号码是USAA的最佳电话号码,因为像您这样的146,520客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答800-531-8722的呼叫的客户服务部门解决的常见问题包括Coverage Questions, Roadside Assistance, Cancel Account, Check on a Claim, Make a Claim和其他客户服务问题。您要呼叫的USAA呼叫中心有Arizona名员工,并且根据客户而开放Monday - Friday 7am-5:30pm CST。 USAA总共有4个电话号码。与USAA代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting USAA - by phone or otherwise

尽管800-531-8722是USAA最好的免费电话号码,但共有7种方法可以与他们联系。根据其他USAA个客户的说法,与他们的客户支持团队联系的下一个最佳方法是拨打其客户服务部门的800-531-6095电话号码。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过800-531-6095来购买客户服务。如果您认为此信息不正确或知道与USAA联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for USAA.

What is GetHuman's Relationship to USAA?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like USAA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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