UMR客户服务

"Thank you for calling UMR. This call may be monitored or recorded for quality. To begin, tell me, are you a health care provider, or a member? Just say provider or press one, member or press two.

What type of coverage are you calling about? Medical, vision, or dental?
Tell me which of the following you're calling for. You can say benefits and eligibility fax, claims fax, your mailing address, or I have a passcode."

"Thank you for calling UMR. This call may be monitored or recorded for quality. If you'd like to speak with someone, I need a little more information. First, tell me the member ID.

If you don't have it, you can also give me the member's Social Security number.
Say or enter either the member ID or Social Security number of person you're calling about."

"Thank you for calling u m This call may be monitored or recorded for quality. To begin, tell me, are you a health care provider or a member? Okay. And what type of service are you calling about? Medical, prior authorization, dental, vision, disability, nurse line, or for consume Please hold while your call is transferred. To avoid long wait times, visit u m r dot com to submit authorization, submit clinical, and check case status on our newly enhanced prior authorization portal. You no longer need to call for case status, case initiation, or fax clinical. Everything can now be done on our prior auth portal at u m r dot com. Thank you for your patience.

If you're a member, press one.
If you're a provider, press two."