Sirius/XM Phone Number
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Reasons customers like you called recently
Activate my *nd account
Need to cancel one radio *HP***MU. Have several radios and sold the vehicle.
Need to see what form of payment is on the account. Is it a debit card or bank account...
I keep getting charged **.** to my cashapp from Sirius xm I don’t have a subscription w...
i have different charges on my sept credit card billing! why?
Cancel my subscription
Noticed o?n my credit card bill that i had three diff billings: *-** for **.**, *-* fo...
Connected my radio an hour ago and still no service
The trial subscription has ended
i just rercieved my credit card charge for the month orf Sept. I have three charges on...
I have Sirius*xm radio until **** paid for by Subaru. Why have been charged ** per mont...
Channel ** is going on and off. The rest of the channels are fine. Can u send a refresh...
We have traded cars & need to change service to new car.
Contacting Sirrus to pay my bill . Would like to speak with a customer care person to s...
We cannot get connected in our home to SiriusSee more recent reasons for calling
Help me with my issue
Our Editor's Notes on Sirius/XM's Phone-Based Customer Care
Sirius XM is a popular online satellite and online radio service. As one of the oldest and most popular services of its type, it isn't surprising that it gets a lot of requests for customer service each and every day.
Why Do People Call Sirius XM Radio Customer Support?
People contact Sirius XM customer support for a range of reasons, including:
- Setting up accounts and initiating subscriptions
- Changing or canceling service plans
- Troubleshooting and technical support
- Learning about and using Sirius XM features
- Billing and account issues
- Identity theft and hacking concerns
Best Practices for Calling Sirius XM Customer Service
There are several things that you can do to help ensure that your call to to Sirius XM customer service is handled quickly and professionally:
- Call during business hours, which are Monday through Friday, 8am through 8pm Eastern Time.
- Be prepared for your call by having relevant documentation handy. This might include order confirmations, information about the device you are using to listen to Sirius XM, credit card and billing statements, screen shots documating technical issues and any previous correspondence between you and Sirius XM regarding your issue.
- If you are calling for technical support, have your device handy so that you can troubleshoot along with the agent.
- Have some way of taking notes during your call. Pen and paper work well for this purpose.
How Do Consumers Feel About Calling Sirius XM Customer Service?
Sadly, it appears that many people are unhappy with Sirius XM's customer service. They feel as though they are not listened to or that the customer service agents often fail to follow-through on their promises to address concerns. There are also complaints that Sirius XM customer service representatives are rude and there are unacceptably long wait times to speak to a live person.
One area of particular frustration is cancellation of accounts: In some cases, Sirius XM claims that an account has been cancelled, but consumers are still billed for a service that they no longer receive.
What Kind of Issues can Sirius XM Customer Service Representative Resolve?
Most common consumer issues can be resolved by customer service agents, including starting, changing, and ending plans, technical support questions, assistance with using product features and researching billing issues.
What Can't Be Resolved With a Call to Sirius XM Customer Service?
Since customers use third-party devices to access the service, it is important to realize that Sirius XM can't be held responsible for incompatibilities between the service and a device or a device problem. Technical support specialists may be able to determine whether a problem is with a device or with the radio service and may even be able to suggest a workaround if the device is the source of the issue. However, it is up to you to ensure that you are using a compatible device when streaming.
If an incompatibility is your issue, you may have to contact the customer service department for the device you are using. Be sure to let them know that you are having an issue with Sirius XM: They may already have an established protocol for dealing with this type of issue or they might be able to refer you to a product that is more compatible.
What Should You Do If You Have an Unsuccessful Call with Sirius XM?
If you get off the phone with a customer service representative and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options:
- First, review the notes that you took during your call. If you didn't take notes, jot down what you remember. You may be able to identify an area of miscommunication or misunderstanding that contributed to the failure of your call.
- Next, call back. Politely explain that this is your second call and that you would appreciate a resolution. Explain what you think went wrong during your first conversation and also describe the resolution you desire. Keep in mind that agents have different levels of education, training and experience and this new agent may be in a better position to understand and address your concerns.
- If a second call does not resolve your issue, try a different way of getting in touch. One option is live chat, which has the advantage of being open on weekends and also provides you with a transcript of your conversation. Another option is reaching out over social media.
- Sirius XM also offers an "Unresolved Issue" option on its website. You can complete a web-based form in which you can describe your concern and your attempts to work things out with Sirius XM.
- Other options include contacting your credit card company regarding Sirius XM billing issues and asking that charges be reversed or denied. If your Sirius XM subscription was ordered through your car dealership, contact the dealership and ask them for an intervention on your behalf.
Customer Number 866-635-5027 - by the Numbers
信息最后更新Mon Sep 20 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Sirius/XM's Best Toll-Free/800 Customer Phone Number
这是Sirius/XM的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到Sirius/XM座席的工具。该电话号码是Sirius/XM的最佳电话号码，因为像您这样的82,086客户在过去18个月中使用了此联系信息，并向我们提供了反馈。回答866-635-5027的呼叫的客户服务部门解决的常见问题包括Change Services, Cancel My Services, Recover Account, Streaming or Download Trouble, Dispute a Charge和其他客户服务问题。您要呼叫的Sirius/XM呼叫中心有Pennsylvania, Dominican Republic, Canada, Texas, Iowa, New York名员工，并且根据客户而开放Mon-Sat 8am-11pm, Sun 8am-8pm EST。 Sirius/XM总共有6个电话号码。与Sirius/XM代表交谈的最佳方法并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
Contacting Sirius/XM - by phone or otherwise
尽管866-635-5027是Sirius/XM最好的免费电话号码，但是共有12种方法可以与他们联系。根据其他Sirius/XM个客户的说法，与他们的客户支持团队联系的下一个最佳方法是拨打其取消服务部门的866-635-5020电话号码。除了打电话外，寻求帮助的客户的下一个最喜欢的选择是通过866-635-5020来购买取消服务。如果您认为此信息不正确或知道与Sirius/XM联系的其他方式，请告知我们，以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Sirius/XM.
What is GetHuman's Relationship to Sirius/XM?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sirius/XM. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.