Sears Phone Number

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800-479-5899
Customer service
Current Wait: 18分钟 (16m avg)
Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
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Reasons customers like you called recently

I have a benchtop universal ratchet set and the *** inch wobble extension broke. Am I a...
I have a rachet set and the extension rachet broke. Am I able to get this replaced?
I just received confirmation that my repair service for my microwave has been canceled...
I a craftsman seers branded power washer. The dipstick was not included in the packagin...
********* order number on September *** delivery was today oct. ** , now Nov. ** I need...
Have a Sears Home Warranty (CINCH) and have had lots of trouble getting an ignition pa...
Explain bundle purchases
Need to cancel pick up order on our delivery
I have a question about my balance on card account I been paying * years on it balance...
I have had Sears Maintenance for my appliances well over ** years. In June my washer d...
I would like to talk to someone regarding the phone number connected to my account. Un...
Reschedule service appointment for washing machine. Technician never arrived for appointment.
Just want to know if my order********** is still being delivered on Monday ** *** order...
I need the pay by phone toll free number to pay my Sears Account. The number on my sta...
wall ovens do not start when used. Have to go through the process * or * times before...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Sears's Phone-Based Customer Care

Sears is a major department store in the United States. As one of the oldest department stores in the world, it isn't surprising that it receives many customer service calls each and every day.

Why Do People Call Sears Customer Support?

People call Sears customer support for many different reasons, including:

  • Placing orders
  • Asking about products and services
  • Technical support and troubleshooting
  • Order changes and cancelations
  • Help with a Sears credit card
  • Scheduling technician visits
  • Returns, exchanges and warranty claims

Best Practices for Calling Sears Customer Service

There are several things that you can do to make your call to Sears more successful:

  • Ensure that you are calling the right number. Like many large companies, Sears has multiple divisions, each with its own customer service number.
  • Before calling, assemble relevant documentation, which might include order confirmations, tracking numbers, billing statements, make/model numbers, screenshots, warranties or previous correspondence between you and sears regarding your issues.
  • If you are calling for technical support, be near your device so that you can troubleshoot along with the representative.
  • Have some way of taking notes during your call. These can be useful if you need to escalate your case.

How do Consumers Feel About Calling Sears Customer Service?

Sears has long been experiencing financial difficulties and has been in bankruptcy proceedings. As a result, many customers are unhappy with the level of customer service available from the company. There are many complaints that customer service representatives are unable to to resolve basic issues, such as refunds and returns, and that customers are having difficulty getting repairs and other standard services for their appliances.

Complicating factors is that many Sears stores are closing down and many of Sears private brands have been sold off to other companies, creating confusion for consumers. Still, there are reports of customers being satisfied with the phone-based customer service that they have receives.

What Kind of Issues can a Sears Customer Service Representative Resolve?

Sears customer service representatives can help to resolve many common issues, such as answering questions about products, making changes to or canceling orders, troubleshooting and technical support, scheduling technician and installation visits, and authorizing returns and exchanges.

What Can't Be Resolved With a Call to Sears

If you are purchasing items from Sears.com, keep in mind that the Sears website is now a marketplace for third-party sellers. While Sears does sell some products from its website, there are whole categories of products that are sold and shipped by other companies. If you have purchased a product through a third-party market seller on Sears.com, keep in mind that Sears customer service agents may have limited ability to resolve problems with these outside sellers.

Many Sears stores have been closing and are running liquidation sales. These sales are usually final and you will not be able to get a refund or exchange on products purchased during these sales.

If you purchase an appliance through Sears and need installation or repairs, customer service representatives can arrange for an appointment, but these appointments will be through third-party contractors. While Sears can sometimes negotiate or moderate issues between customers and contractors, these negotiations are not always successful. Keep this in mind when ordering an appliance through Sears.

In situations where you order a product that is incompatible with other products in your home, a Sears representative may be able to suggest workarounds, but ultimately you are responsible for the issue. If the workaround isn't effective, you may have to return the Sears product or update the other items in your home.

What Should You Do If You Have an Unsuccessful Call with Sears?

If you get off the phone with Sears and feel as though your call didn't go well, don't fret. You may still have options for resolving your situation or getting your questions answered.

First, review the notes that you took during your call. You may be able to identify areas of misunderstanding or miscommunication that derailed the call.

Next, call Sears back. Explain politely that this is your second call about this matter and describe what happened with the first call. Then, state your desired resolution. This new representative may have more experience or training than the first agent you spoke to and may be better able to understand your concerns.

If a second call doesn't work, try a different method of getting in touch. Sears does offer a live chat option on its website, which provides you with a written transcript of your conversation. Another option is to reach out over social media: Sears does have a staff of social media specialists who may be able to resolve your situation.

A third option is to visit a Sears store and talk to the customer service staff there. This may not work with products bought online because they might have been sold by a third-party merchant, but if it is a Sears product, store employees may be able to help.

Customer Number 800-479-5899 - by the Numbers

拨打电话800-479-5899
可以回叫
真人接听的电话
您呼叫的部门客户服务
呼叫中心时间美国东部时间周一至周五上午8点至晚上8点
最佳拨号时间上午8:15
将迷宫导航到人类出现提示时选择选项6
平均等待
当前等待18岁
排名(电话号码中)1
排名(总体)1
替代方法电话,电子邮件,facebook,网站,twitter
沟通质量78%
帮助质量59%
客户票3,704
信息最后更新Wed Oct 13 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Sears's Best Toll-Free/800 Customer Phone Number

这是Sears的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到Sears座席的工具。该电话号码是Sears的最佳电话号码,因为像您这样的70,770客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答800-479-5899的呼叫的客户服务部门解决的常见问题包括Return an Order, Refund a Charge, Warranty Claim, Device Support, Schedule Appointment和其他客户服务问题。您要呼叫的Sears呼叫中心有Arizona, Washington名员工,并且根据客户而开放Mon-Fri 8am-8pm EST。 Sears总共有8个电话号码。与Sears代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Sears - by phone or otherwise

尽管800-479-5899是Sears最好的免费电话号码,但是共有12种方法可以与他们联系。根据其他Sears个客户的说法,与他们的客户支持团队联系的下一个最佳方法是拨打其回扣部门的800-549-4505电话号码。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过800-549-4505来购买回扣。如果您认为此信息不正确或知道与Sears联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Sears.

What is GetHuman's Relationship to Sears?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sears. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Sears Contact Info

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