Sears Phone Number

Sears is a major department store in the United States. As one of the oldest department stores in the world, it isn't surprising that it receives many customer service calls each and every day.

Why Do People Call Sears Customer Support?

People call Sears customer support for many different reasons, including:

• Placing orders
• Asking about products and services
• Technical support and troubleshooting
• Order changes and cancelations
• Help with a Sears credit card
• Scheduling technician visits
• Returns, exchanges and warranty claims

Best Practices for Calling Sears Customer Service

There are several things that you can do to make your call to Sears more successful:

• Ensure that you are calling the right number. Like many large companies, Sears has multiple divisions, each with its own customer service number.
• Before calling, assemble relevant documentation, which might include order confirmations, tracking numbers, billing statements, make/model numbers, screenshots, warranties or previous correspondence between you and sears regarding your issues.
• If you are calling for technical support, be near your device so that you can troubleshoot along with the representative.
• Have some way of taking notes during your call. These can be useful if you need to escalate your case.

How do Consumers Feel About Calling Sears Customer Service?

Sears has long been experiencing financial difficulties and has been in bankruptcy proceedings. As a result, many customers are unhappy with the level of customer service available from the company. There are many complaints that customer service representatives are unable to to resolve basic issues, such as refunds and returns, and that customers are having difficulty getting repairs and other standard services for their appliances.

Complicating factors is that many Sears stores are closing down and many of Sears private brands have been sold off to other companies, creating confusion for consumers. Still, there are reports of customers being satisfied with the phone-based customer service that they have receives.

What Kind of Issues can a Sears Customer Service Representative Resolve?

Sears customer service representatives can help to resolve many common issues, such as answering questions about products, making changes to or canceling orders, troubleshooting and technical support, scheduling technician and installation visits, and authorizing returns and exchanges.

What Can't Be Resolved With a Call to Sears

If you are purchasing items from Sears.com, keep in mind that the Sears website is now a marketplace for third-party sellers. While Sears does sell some products from its website, there are whole categories of products that are sold and shipped by other companies. If you have purchased a product through a third-party market seller on Sears.com, keep in mind that Sears customer service agents may have limited ability to resolve problems with these outside sellers.

Many Sears stores have been closing and are running liquidation sales. These sales are usually final and you will not be able to get a refund or exchange on products purchased during these sales.

If you purchase an appliance through Sears and need installation or repairs, customer service representatives can arrange for an appointment, but these appointments will be through third-party contractors. While Sears can sometimes negotiate or moderate issues between customers and contractors, these negotiations are not always successful. Keep this in mind when ordering an appliance through Sears.

In situations where you order a product that is incompatible with other products in your home, a Sears representative may be able to suggest workarounds, but ultimately you are responsible for the issue. If the workaround isn't effective, you may have to return the Sears product or update the other items in your home.

What Should You Do If You Have an Unsuccessful Call with Sears?

If you get off the phone with Sears and feel as though your call didn't go well, don't fret. You may still have options for resolving your situation or getting your questions answered.

First, review the notes that you took during your call. You may be able to identify areas of misunderstanding or miscommunication that derailed the call.

Next, call Sears back. Explain politely that this is your second call about this matter and describe what happened with the first call. Then, state your desired resolution. This new representative may have more experience or training than the first agent you spoke to and may be better able to understand your concerns.

If a second call doesn't work, try a different method of getting in touch. Sears does offer a live chat option on its website, which provides you with a written transcript of your conversation. Another option is to reach out over social media: Sears does have a staff of social media specialists who may be able to resolve your situation.

A third option is to visit a Sears store and talk to the customer service staff there. This may not work with products bought online because they might have been sold by a third-party merchant, but if it is a Sears product, store employees may be able to help.