Many people have Sears appliances, lawn equipment and other items needing repair. They might call a Sears Home Services customer service number for repair information. Having purchased a treadmill at Sears some years ago, I wanted to know if they could repair it, so I called the 800-469-4663 number for assistance.
An automated voice response system thanked me for calling Sears Home Services. It offered a list of prompts I could use to find the information I needed. I could press a number corresponding to the several options, including repair, parts and parts orders, home warranties, Sears.com and Kmart.com orders, delivery and installation.
There was also an option for “all other inquiries,” which I selected. The system asked that I give it a moment to pull up the information related to that category. Then it told me to choose from options that included scheduling a new repair, “clean and maintain” service, lawn tractor or snow blower tune-up and item not functioning and needing repair. I selected the last option.
Next, the system recited a menu that listed the types of products needing repair, including major home appliances, lawn and garden products, water heaters, small appliances and fitness equipment. I selected fitness equipment.
Another menu offered a list of fitness equipment I could select for repair, including treadmills. Once I chose treadmills, the system told me to provide my five-digit ZIP Code. Then, it informed me about a survey after the call. It also offered an opportunity to save $150 on repairs with a Sears home warranty.
The automated voice said the company may monitor the call to ensure quality service. Then I listened to music for a few seconds before hearing about applying for a rewards membership and MasterCard. Next, a customer service representative greeted me, letting me know I had reached Sears Home Services.
The representative asked me if I had ever had anything repaired by Sears and asked for my name and address to set up the repair. I explained that I was not ready to commit; I just wanted to know how much the repair would cost. She asked about my treadmill brand and my ZIP Code. Then she asked me to wait a moment while she checked. When she returned to the call, she told me they did not service my brand.
During this call, I endured several menus before finally speaking to an associate about treadmill repair. With all the prompts, this call took over seven minutes and the answer I got was they did not repair my treadmill brand. I was disappointed with the lengthy menus.
At the beginning of the call, I wish the automated system had offered an option to say (verbally) why I was calling because I think that would have saved time. On the positive side, I appreciated speaking with a friendly and engaging customer service associate who seemed willing to assist me.
该Sears电话号码在6中排名#2,因为70,770 Sears个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-469-4663的原因是为了解决Return an Order, Refund a Charge, Warranty Claim, Device Support, Schedule Appointment之类的问题而联系Sears Repairs部门。据我们所知,Sears在Arizona or Washington设有呼叫中心位置,您可以在开放时间Mon-Fri 8am-8pm EST打电话。 Sears有6个电话号码和10不同的获取客户帮助的方式。我们已经收集了有关800-469-4663以及在像您这样的客户的帮助下致电或联系Sears的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Sears应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-469-4663无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Sears Repairs座席可以通话时给您回电。它在此处不可用,但是当Sears以外的公司将来出现客户服务问题时,请留意此事。一旦与Sears的Repairs部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-469-4663是Sears最受欢迎的电话号码(2),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-659-5917是他们总体上最好的客户电话号码,并且我们汇总了他们10的联系支持人员的总方式,供您查看。当您尝试通过致电Sears获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为67%,而他们的总体帮助得分为64%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。