SafeLink Phone Number

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800-378-1684
Customer service
Current Wait: 28分钟 (20m avg)
Hours: Mon-Sat 8am-10pm, Sun 8am-7pm EST; best time to call: 8:05am
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Reasons customers like you called recently

Why is it so hard to get an answer from someone and not the computer
I'm trying to check on my application but having nothing but probably can't you help me
I requested the offer for **GB h.s.d.,or a $** straight talk plan w*unlimited h.s d. Bc...
When try to make call I get a response that my account is inactive. I need my ** digit...
My safe Link phone is damaged I need a new one
I still haven't received my device what can I do *About it and why I haven't received a...
My phone will not make or receive calls. Only says welcome to straight tlk.
Haven't received phone yeti
I need to talk with a actual person!! I have tried and tried and I cannot get a free ph...
I am need to activate my sim card
Just got certified by national verification app and said I was lifeline approved trying...
********** my phone do s work
Received new upgraded phone but am unable to use due to small size of keypad. Is there...
I would like to apply for a SafeLink phone
Move my SafeLink number to another phone
See more recent reasons for calling

Help me with my issue

How to call SafeLink

Our Editor's Notes on SafeLink's Phone-Based Customer Care

SafeLink, also known as SafeLink Wireless, is a mobile phone service and a subsidiary of TracFone. Unlike some of TracFone's other companies, Safelink Wireless is a provider of Lifeline Support Services, a government program that provides free and low-cost telecommunications and Internet service to low-income households.

Why do People Call SafeLink Customer Service?

People call SafeLink customer support for a range of reasons, including:

  • Checking eligibility for service
  • Enrolling in the program
  • Technical support
  • Changing service plans
  • Ending service

When Can I Call SafeLink Customer Support?

If you want to enroll in SafeLink or have questions about your plan, including the need to make plan changes, call SafeLink Monday through Saturday, 8:00 am to 10:00 pm Eastern time. Sunday hours are 8:00 am through 7 pm Eastern time.

SafeLink offers technical support seven days a week from 8:00 am to 12:00 am Eastern standard time.

Tips for Calling SafeLink Customer Support

There are several things you can do to make your call to SafeLink more successful:

  • Be sure to call the correct department. SafeLink technical support has a dedicated number, as does the enrollment and plan change department.
  • If you are already a SafeLink customer, the company asks that you have your serial number or Safelink Wireless phone number handy so that the customer service representative who takes your call can look up your account.
  • Have a pen and paper handy so that you can take notes during your call. You may need this information if you have to get back in touch with SafeLink regarding your concern.

How do Customers Feel About Their Calls to SafeLink Customer Support?

As is true with many companies, there seems to be a range of customer opinions regarding the quality of phone-based customer service provided by SafeLink. Some customers appear to be satisfied by the solutions and technical support offered by SafeLink while others have complaints.

The most common complaint is that representatives are often poorly trained and unable to respond to unique issues. Some claim that the agents are speaking from a script and seem unable or unwilling to address customer concerns.

Another concern is the transferability of SafeLink service to unlocked phones. Some customers experience frustration with technical support's inability to assist when the customer has difficulty getting their service to work with a device that they already own or have recently purchased.

One issue that is unique to SafeLink and other providers of LifeLine phone service is that people must qualify for the program. This means that an applicant must provide SafeLink with proof of eligibility, such as a copy of a benefits card, to SafeLink before receiving a phone or switching on service. In addition, SafeLink customers must recertify periodically to retain their LifeLine benefits.

Unfortunately, some customers complain that SafeLink doesn't process their documentation for enrollment in a careful or timely manner. This can cause delays in qualifying for service or getting one's enrollment recertified.

What Kind of Issues Can SafeLink Customer Service Resolve?

SafeLink technical support and customer service can resolve many issues that mobile phone customers encounter. Representatives can qualify and enroll you for the service, help you understand the plans available to you, and assist with any questions that you may have.

If you are having problems with your phone, SafeLink technical support can assist with diagnostics and direct you on getting your phone repaired or replaced. Should your phone repair or replacement, you will need to send or take your phone to a SafeLink center.

What Can I do If I am Unhappy With my Call to SafeLink?

If you call SafeLink technical support or customer service and you can't get your issue resolved, don't give up. There are several things that you can do to resolve your situation.

First, though, it is a good idea to write down what happened during your original call. Next, describe what you are calling SafeLink about and how you would like your case to be resolved. Having this information in front of you when you call back can be helpful in keeping your conversation on point.

Next, call back: Explain to the representative that you've called before and what happened on that call. Refer to your notes and describe your situation and what you'd like to happen. Keep in mind that representatives have different levels of experience and training. The next representative you speak to may be able to provide a resolution simply because he or she has a better understanding of how SmartLink and its phones operate.

Another option is to engage in live chat over the SmartLink website. Initially, your request will be responded to by a bot. The bot can provide simple answers to your questions, but can also direct you to a live agent. One advantage to live chat is that

Finally, if you find that neither live chat nor phone support has resolved your problem, you can send a letter via postal mail to the company's Oregon office.

Customer Number 800-378-1684 - by the Numbers

拨打电话800-378-1684
可以回叫
真人接听的电话
您呼叫的部门客户服务
呼叫中心时间美国东部时间周一至周六上午8点至晚上10点,星期日上午8点至晚上7点
最佳拨号时间上午8:05
将迷宫导航到人类按1,然后继续按0直到转移
平均等待
当前等待28
排名(电话号码中)1
排名(总体)1
替代方法电话,聊天,网络,电子邮件
沟通质量42%
帮助质量71%
客户票64,761
信息最后更新Mon Oct 03 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

SafeLink's Best Toll-Free/800 Customer Phone Number

这是SafeLink的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到SafeLink座席的工具。该电话号码是SafeLink的最佳电话号码,因为像您这样的338,994客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答800-378-1684的呼叫的客户服务部门解决的常见问题包括Lost or Broken Phone, Check Application Status, Device Support, Activate Account, Technical Support和其他客户服务问题。您要呼叫的SafeLink呼叫中心有California, Georgia, India名员工,并且根据客户而开放Mon-Sat 8am-10pm, Sun 8am-7pm EST。 SafeLink总共有4个电话号码。与SafeLink代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting SafeLink - by phone or otherwise

尽管800-378-1684是SafeLink最好的免费电话号码,但是共有7种方法可以与他们联系。根据其他SafeLink个客户的说法,与他们的客户支持团队联系的下一个最佳方法是拨打其故障排除部门的800-867-7183电话号码。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过800-867-7183来购买故障排除。如果您认为此信息不正确或知道与SafeLink联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for SafeLink.

What is GetHuman's Relationship to SafeLink?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like SafeLink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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SafeLink Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All SafeLink contacts
SafeLink电话号码BEST
SafeLink在线聊天
SafeLink电子邮件支持
SafeLink服务台
General customer information

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