Most taxpayers call the IRS to receive assistance with filing their taxes, ask questions about specific tax forms, follow up on an audit or make payments toward their recent or past-due filings. Upon calling, customers are greeted with an automated message directing them to the IRS website if they're seeking information about form 1099-K designed for those receiving payments from online marketplaces.
After this recording, an automated system asks callers to press 1 for help with their 1040, or to remain on the line for a menu of options. Callers can choose to receive help with clean vehicle credits, a tax reform law, personal taxes, frequently asked questions or the child tax credit. You can also press 9 to repeat the list of options, which I found to be decently comprehensive.
Wanting to know more about the tax reform law and whether it would affect my filing, I opted for pressing 2 was directed to a customer service rep after a brief hold. She asked for what I needed help with and I responded with wanting to better understand the tax reform law. After a silent pause, she asked me to repeat my question since she didn't understand my request. Once I did, the rep admitted she wasn't the right person to speak with, even though I chose the option associated with tax reform questions.
Instead, she transferred me to another department and I was placed on another brief hold. A second rep came on the line and began with a scripted message informing me to not share any personal information with her and that she was unable to answer specific questions related to individual filings. Once again, I repeated my request to speak with someone about the tax reform law and how it could affect my personal taxes. Unfortunately, she was unfamiliar with anything related to tax reform and said she would put me on hold to find out who could help.
While waiting, however, the call was connected to an automated message directing me to the IRS website to access forms and documents related to my tax needs. There was no other option to speak with another rep nor were there menu choices to be directed elsewhere. I found the call to be quite unsuccessful based on the reps' lack of knowledge related to a topic that is clearly listed in their menu of options. Rather than attempt another call, I visited the IRS' website and did a search for 'tax reform law' to learn more.
Even though there are a variety of IRS departments designated to handle individual tax questions, it seems more effective and efficient to access resources online rather than call customer service, unless your concern can be clearly addressed. It can be daunting to wade through the numerous forms online yet the IRS can also direct you to local entities and services that may be able to offer faster assistance.
这是IRS的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到IRS座席的工具。该电话号码是IRS的最佳电话号码，因为像您这样的2,306,316客户在过去18个月中使用了此联系信息，并向我们提供了反馈。回答800-829-1040的呼叫的客户服务部门解决的常见问题包括Track My Refund, Setup Payment Arrangement, Missing Refund, Ask For Tax Help, Order a Transcript和其他客户服务问题。您要呼叫的IRS呼叫中心有Utah, New York, Tennessee名员工，并且根据客户而开放Mon-Fri 7am-7pm EST。 IRS总共有10个电话号码。与IRS代表交谈的最佳方法并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like IRS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.