Individuals might call the Equifax 800-685-1111 customer service number to learn about the company's products or to ask about their credit scores. I called to determine whether my credit score is the same as my FICO score. Although people sometimes use the terms interchangeably, I think there is a difference. When I dialed the number, an automated system answered, "Thank you for calling Equifax Consumer Care."
The automated voice system said I could remain on the line to speak with an agent about being impacted by the pandemic. It provided information about accessing my credit score and credit report for free by visiting myEquifax.com. If I had questions about the 2017 data breach settlement, I could say "settlement" or press 9.
The system told me the call may be recorded or monitored for quality assurance and asked me to say in a few words what I needed. I said I needed to know the difference between credit and FICO scores. The system then said it understood I was calling about a promotional code. However, that was not what I said. It gave me options with a corresponding menu of numbers to press for help with credit reports, fraud alerts, credit scores, and credit report disputes.
The system told me I could say other or press 5 to get help with the website or other issues. Still, that action led to another menu of options. After listening to this menu, which did not apply, I waited. The system asked for my phone number several times. I did not see the point in providing my phone number and other personal information, so I continued to wait. The system finally recommended that I hold while it connected me with an Agent.
An agent answered the line, and I asked her about the difference between a credit score and a FICO score. She said they no longer use the FICO score, and Equifax has a model that generates the credit score. She said FICO comes from a third-party company and suggested I could get my credit score by requesting my credit report.
I did not feel the response satisfied my question about the difference between the scores. However, I give the agent credit for trying. Maybe it's not complicated; the only difference is that Equifax generates one score, and the FICO score comes from a third-party company.
Some automated voice response systems answer inquiries better than others. This system did not recognize my question and gave me unhelpful menu prompts. Many customer service agents are skilled at asking probing questions to ensure they supply the answer a consumer needs. However, I was impressed that I had the opportunity to speak with a human, which is more than I can say for some customer service numbers and automated systems.
该Equifax电话号码在13中排名#13,因为187,800 Equifax个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-685-1111的原因是为了解决Unfreeze Credit, Freeze Credit, Dispute a Charge, Locked Account, Credit Score Change之类的问题而联系Equifax Automated Ordering Service部门。据我们所知,Equifax在India or Philippines设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 Equifax有13个电话号码和17不同的获取客户帮助的方式。我们已经收集了有关800-685-1111以及在像您这样的客户的帮助下致电或联系Equifax的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Equifax应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-685-1111无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Equifax Automated Ordering Service座席可以通话时给您回电。它在此处不可用,但是当Equifax以外的公司将来出现客户服务问题时,请留意此事。一旦与Equifax的Automated Ordering Service部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-685-1111是Equifax最受欢迎的电话号码(13),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-846-5279是他们总体上最好的客户电话号码,并且我们汇总了他们17的联系支持人员的总方式,供您查看。当您尝试通过致电Equifax获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为48%,而他们的总体帮助得分为33%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。