Duke Energy is a utility company providing electric power in several states as well as Puerto Rico. With over seven million customers, it is not surprising that Duke Energy receives many customer service phone calls every day.
People call Duke Energy customer support for a range of reasons, including:
Duke Energy serves several states along with the territory of Puerto Rico. In addition, Duke's operations in each territory have multiple divisions, each with its own number to call.
Before calling Duke Energy, make sure that you have the correct phone number. The company's website provides a state-by-state guide of customer service numbers. You can use this guide to find the appropriate number for reporting your concern.
When calling, have your account number handy. It may be easiest to simply have a recent bill in front of you, along with copies of any recent communication you've had with Duke Energy. If you are transferring your service, make sure you have your new address available.
If you are calling to make payment arrangements, be prepared to provide banking details or a credit card number if you are willing to let Duke energy bill your card or draft your account automatically.
Finally, make sure you have some way to take notes during your call. These notes will come in handy if you have to escalate your case or the representative will be giving you information, such as appointment dates or a confirmation number after you make a payment.
Note: If you are requesting the removal of a meter and service from your home or business, Duke Energy requires at least 10 days' notice for residential service, 14 days for business service. Time your call accordingly.
Duke Energy customer support specialists often work in call centers that are in the states where Duke Energy operates. Customer experiences seem to be mixed. Some people are very pleased with the service that they have received while others take a different view.
As far as complaints are concerned, they usually involve either long wait times for communicating with an agent or a slow response to issues such as downed power lines or a malfunctioning meter.
Duke Energy customer service can resolve many issues over the phone, including requests to start, stop or transfer service, scheduling technician appointments and resolving billing questions.
Some issues are difficult, if not impossible, to resolve with a phone call. In some cases, a technician visit will be necessary to investigate a potential hazard or malfunctioning equipment. If service has been disconnected to a home, a technician may have to restore service.
Individuals who prefer to pay their bills with cash will have to make these payments in-person at payment centers within the communities that Duke Energy serves.
If you get off the phone with a Duke Energy customer service agent and feel as though nothing was accomplished, don't give up. You still have multiple options for resolving your situation.
First, review the notes you took during your call. If you didn't take notes, jot down what you remember from your conversation with Duke Energy. Having this information available will make it easier for you to describe your situation with future Duke Energy contacts.
Next, call back. You may have just had the misfortune of speaking with a poorly-trained or new customer service representative. The next person you speak to might be in a better position to answer questions and handle your concerns.
If you are unable to resolve your issue on the phone, try getting in touch with Duke via its social media platforms. Social media specialists monitor Duke Energy's accounts and are often able to help via private or direct message during business hours.
In situations where your attempts to work with Duke Energy aren't fruitful, you could also try contacting the utility board or commission in the area where you live. These boards and commissions often provide consumers with the ability to file a complaint against a public utility company and may be able to provide you with advice and advocacy.
这是Duke Energy (OH & KY)的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到Duke Energy (OH & KY)代理的工具。该电话号码是Duke Energy (OH & KY)的最佳电话号码，因为像您这样的8,724客户在过去18个月中使用了此联系信息，并向我们提供了反馈。回答800-544-6900的呼叫的客户服务部门解决的常见问题包括Setup service, Book appointment, Change appointment, Meter reading, Cancel service和其他客户服务问题。与其先尝试致电Duke Energy (OH & KY)，不如考虑先描述您的问题；因此，我们也许可以推荐通过电话或网络与他们联系的最佳方式。 Duke Energy (OH & KY)总共有1个电话号码。与Duke Energy (OH & KY)代表交谈的最佳方式并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
尽管800-544-6900是Duke Energy (OH & KY)最好的免费电话号码，但是共有2种方法可以与他们联系。与他们的客户支持团队联系的下一个最佳方法就是告诉GetHuman您的问题，让我们尝试找到与他们联系或针对特定问题寻求帮助的最佳方法。除了打电话外，寻求帮助的客户的下一个最喜欢的选择是通过Online Help来使用Customer Service。如果您认为此信息不正确或知道与Duke Energy (OH & KY)联系的其他方式，请告知我们，以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Duke Energy (OH & KY).
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Duke Energy (OH & KY). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.