Citibank provides consumer banking and financial services in 19 countries, including the United States. As is true of many large banks, Citibank gets a lot of calls to its customer support team.
People call Citibank customer support for a range of reasons, including:
Citibank has multiple toll-free lines for different customer service concerns. In addition, Citibank also has different TTY/TDD lines as well. Calling the right number can shorten the amount of time you have to spend on the phone and help ensure that your issue is resolved quickly.
When you call, make sure you have your debit or credit card with you. If you are calling about a checking or savings account, make sure you also have your account number, which can be found on your paper checks or an account statement. Having this information can help the customer service representative bring up your account.
Citibank has received high marks for customer satisfaction by media outlets and industry analysts, such as Bankrate and ACSI. It should be noted that some consumers have expressed dissatisfaction with being able to talk to a human when calling. Others are unhappy with issues that go unresolved for days and weeks, with different customer support representatives giving conflicting information.
A consumer advocate working for the New York Post recently featured a story about a Citibank credit card holder who was trying to deal with several fraudulent charges to his card. According to the cardholder, Citibank failed to properly investigate the charges, even after several months of back and forth. The situation was resolved, but only after the consumer advocate got involved.
As is true of most modern banks, Citibank offers a wide range of banking services online and by phone. These issues include:
It's important to note, however, that there are situations in which a relatively straightforward customer service request is complicated by unusual or out of the ordinary factors. In these cases, a phone representative may not be able to assist you.
There are some issues that can't easily be resolved by Citibank's telephone customer service team. These issues may involve the need for banking customers, or bank representatives, to sign physical documents or have these signatures witnessed by a banker or notary. If you need to remove someone from an account or handle a similar issue, you may have to visit a local branch.
There are also some banking products that you may need to purchase directly at a branch, such as cashier's checks and money orders.
If you get off the phone with a Citibank customer support representative feeling frustrated with a lack of resolution, don't fret. You still have options.
First, take a few moments to collect yourself. Then, write down what happened during the call. Try to remember what you asked for and the responses you received. Having this information in front of you can help you describe your predicament to other customer service representatives.
Write down your goals: What is your preferred resolution as a result of your calls? These can be helpful in keeping future calls or communications on track.
Next, try the following:
这是Citibank的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到Citibank座席的工具。该电话号码是Citibank的最佳电话号码，因为像您这样的93,786客户在过去18个月中使用了此联系信息，并向我们提供了反馈。回答800-374-9700的呼叫的客户服务部门解决的常见问题包括Get Banking Help, Dispute a Charge, Replacement Card, Make a Payment, Account Access和其他客户服务问题。您要呼叫的Citibank呼叫中心有Texas, Missouri, Virginia, Kentucky名员工，并且根据客户而开放24 hours, 7 days。 Citibank总共有7个电话号码。与Citibank代表交谈的最佳方法并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
尽管800-374-9700是Citibank最好的免费电话号码，但是共有10种方法可以与他们联系。根据其他Citibank个客户的说法，与他们的客户支持团队联系的下一个最佳方法是拨打其欺诈识别部门的800-274-6660电话号码。除了打电话外，寻求帮助的客户的下一个最喜欢的选择是通过Online Help来购买Customer Service。如果您认为此信息不正确或知道与Citibank联系的其他方式，请告知我们，以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Citibank.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Citibank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.