Citibank Phone Number

Calling Citibank customer service faster by GetHuman

800-374-9700
Customer service
Current Wait: 25分钟 (13m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: 在每个提示处按0,忽略消息或重复“代表”

Reasons customers like you called recently

I want to know what the international travel coverage is for travel paid for with citi...
I went in the riverside location California o was cashing a government *** dollar chec...
Received the following text message *CITIB please confirm your last purchase on your c...
I'm receiving a check on Wednesday from Fidelity. I want to wire that money from my ch...
MAKIN payment on credit card
Devo portare il mio contratto di lavoro presso la banca depositaria e avere il mio tras...
Need to cash your check at Citibank I need the closest one to me I live in Watertown Ne...
I received a notice in the mail that I owe a large balance to Citicard, but I paid that...
My Shell account has been hacked and charged to its limit. I cannot reach anyone to hel...
I have changed my address and my mobile number (left the US). A new debit card was sent...
I wanted to see what my credit limit would be for a credit card and when I hit the subm...
I’m trying to withdraw money but there is a block on my personal account. We fixed this...
My card was taken by an international atm
I applied for a credit card through Best Buy, I realize I got my SS number wrong and wa...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Citibank's Phone-Based Customer Care

Citibank provides consumer banking and financial services in 19 countries, including the United States. As is true of many large banks, Citibank gets a lot of calls to its customer support team.

Why do People Call Citibank Customer Support?

People call Citibank customer support for a range of reasons, including:

  • Questions about opening accounts
  • Getting information about taking out a loan
  • Reporting fraud and identity theft
  • Applying for a credit card
  • Assistance with an existing credit card
  • Help and questions about investment, savings, checking and loan accounts
  • Informing Citibank about a move or travel

Best Tips for Calling Citibank Customer Support

Citibank has multiple toll-free lines for different customer service concerns. In addition, Citibank also has different TTY/TDD lines as well. Calling the right number can shorten the amount of time you have to spend on the phone and help ensure that your issue is resolved quickly.

When you call, make sure you have your debit or credit card with you. If you are calling about a checking or savings account, make sure you also have your account number, which can be found on your paper checks or an account statement. Having this information can help the customer service representative bring up your account.

How do People Feel About Their Calls to Citibank Customer Support?

Citibank has received high marks for customer satisfaction by media outlets and industry analysts, such as Bankrate and ACSI. It should be noted that some consumers have expressed dissatisfaction with being able to talk to a human when calling. Others are unhappy with issues that go unresolved for days and weeks, with different customer support representatives giving conflicting information.

Media Reports

A consumer advocate working for the New York Post recently featured a story about a Citibank credit card holder who was trying to deal with several fraudulent charges to his card. According to the cardholder, Citibank failed to properly investigate the charges, even after several months of back and forth. The situation was resolved, but only after the consumer advocate got involved.

What Kind of Issues Can Citibank Customer Service Resolve Over the Phone?

As is true of most modern banks, Citibank offers a wide range of banking services online and by phone. These issues include:

  • Checking and inquiring about bank balances
  • Expediting services, such as replacement credit and debit cards
  • Questions about loans
  • Closing or opening an account
  • Verifying and disputing purchases and charges
  • Account type changes and upgrades
  • Updating personal information
  • Noting credit and debit card accounts when you travel overseas

It's important to note, however, that there are situations in which a relatively straightforward customer service request is complicated by unusual or out of the ordinary factors. In these cases, a phone representative may not be able to assist you.

What Issues Can't Be Resolved by Calling Citibank?

There are some issues that can't easily be resolved by Citibank's telephone customer service team. These issues may involve the need for banking customers, or bank representatives, to sign physical documents or have these signatures witnessed by a banker or notary. If you need to remove someone from an account or handle a similar issue, you may have to visit a local branch.

There are also some banking products that you may need to purchase directly at a branch, such as cashier's checks and money orders.

What do I do if Dissatisfied with my Call to Citibank?

If you get off the phone with a Citibank customer support representative feeling frustrated with a lack of resolution, don't fret. You still have options.

First, take a few moments to collect yourself. Then, write down what happened during the call. Try to remember what you asked for and the responses you received. Having this information in front of you can help you describe your predicament to other customer service representatives.

Write down your goals: What is your preferred resolution as a result of your calls? These can be helpful in keeping future calls or communications on track.

Next, try the following:

  • Call Citibank again. The next customer service representative that you speak to might be better trained or more experienced.
  • Try an alternate way of getting in touch with Citibank. Citibank offers a live chat option on its website, which provides you with a written record of your customer service chat, something that can be useful if you need to escalate your case. It is also possible to correspond with Citibank via postal mail.
  • Citibank is active on social media. Try getting the attention of a member of their social media team on Facebook or Twitter.
  • Visit a local Citibank branch. While this requires a bit more effort, it may be easier to explain your issue when face-to-face with a banker. This option also allows you to bring in documents that are relevant to your case without having to send them electronically or by fax.

Customer Number 800-374-9700 - by the Numbers

拨打电话800-374-9700
可以回叫
真人接听的电话
您呼叫的部门客户服务
呼叫中心时间24小时7天
最佳拨号时间上午8:15
将迷宫导航到人类在每个提示处按0,忽略消息或重复“代表”
平均等待
当前等待25
排名(电话号码中)1
排名(总体)1
替代方法电话,网络,聊天,推特
沟通质量54%
帮助质量57%
客户票7,891
信息最后更新Mon Jun 21 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Citibank's Best Toll-Free/800 Customer Phone Number

这是Citibank的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到Citibank座席的工具。该电话号码是Citibank的最佳电话号码,因为像您这样的93,786客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答800-374-9700的呼叫的客户服务部门解决的常见问题包括Dispute a Charge, Replacement Card, Get Banking Help, Account Access, Make a Payment和其他客户服务问题。您要呼叫的Citibank呼叫中心有Texas, Missouri, Virginia, Kentucky名员工,并且根据客户而开放24 hours, 7 days。 Citibank总共有7个电话号码。与Citibank代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Citibank - by phone or otherwise

尽管800-374-9700是Citibank最好的免费电话号码,但是共有10种方法可以与他们联系。根据其他Citibank个客户的说法,与他们的客户支持团队联系的下一个最佳方法是拨打其欺诈识别部门的800-274-6660电话号码。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过Online Help来购买Customer Service。如果您认为此信息不正确或知道与Citibank联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Citibank.

What is GetHuman's Relationship to Citibank?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Citibank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Citibank Contact Info

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