Chase Phone Number

Calling Chase customer service faster by GetHuman

800-935-9935
Customer service
Current Wait: 23分钟 (20m avg)
Hours: 24 hours, 7 days; best time to call: 9:05am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
卡发行提出指控帐号访问获取银行帮助举报欺诈A different issue
Get to a live person fastest: 询问您的帐号时,按0,然后按0#。

Reasons customers like you called recently

I am a Chase * IHG Mastercard card holder. One of my card benefits is cell phone protec...
vor 2 Stunden
Why were numerous Chase closed in *****, ***** area codes
vor 11 Stunden
It say my account is locked because suspicious activity and I don’t understand why it s...
vor 20 Stunden
Can’t access my chase account and lost my debit card
vor einem Tag
I received my debit card and I need to unlock online banking access I was told that is...
vor einem Tag
I received an email stating my account is on hold due to unusual debit card attemps. I...
vor einem Tag
I had a chase card years ago with $**** limit and then closed the account. I have a la...
vor einem Tag
Credit charge dispute
vor einem Tag
Fee should not have been charged
vor einem Tag
acct *********** David K. Perry*I sent by mail ,*-**-**, a deposit for *$ ****.**. The...
vor einem Tag
I want to cancel my card
vor 2 Tagen
Unknown charges to account
vor 3 Tagen
Debit card. Have there been transactions in last two hours.
vor 3 Tagen
Can’t find my debit card. Have their been transactions in last two hours
vor 3 Tagen
My unlock got locked and I verified my idieinty to a customer service and she said I wa...
vor 3 Tagen
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Chase's Phone-Based Customer Care

Chase Bank is a major bank operating in the United States. It is the largest consumer bank in the U.S., which means that it gets a lot of calls from its customers every day.

Why Do People Call Chase Customer Support?

People call Chase customer support for a range of reasons, including:

  • Opening and changing accounts
  • Questions about transactions and charges
  • Updating account information
  • Technical support
  • Addressing identity theft and fraud
  • Applying for and managing credit card accounts
  • Concerns and complaints about Chase employees
  • Requests to replace lost or stolen debit and credit cards
  • Beginning a loan application
  • Questions about loans, including mortgages

Best Practices for Calling Chase Customer Service

There are several things that you can do to improve your chances of a speedy and positive resolution to your customer service call to Chase:

  • Make sure you are calling the correct number for your account. Chase has different numbers for different types of accounts and products, so check the website, the back of your debit or credit card, or your account statement to verify the contact information.
  • Calling about technical support issues for online or mobile banking? There is a separate number for that division as well.
  • Have your account number handy when you call. If you are calling about a transaction problem, have the statement in front of you so that you can review it with the representative.
  • Keep pen and paper handy, or some other way of taking notes, so that you can have a record of what went on during the call.

How Do People Feel About Their Calls to Chase Customer Support?

As is usually true when it comes to large business organizations, there is a range of reports on the quality of Chase customer service. While some people are very happy with the service that they have received, others complain that Chase phone representatives are often unable to effectively resolve issues.

Some customers feel that Chase doesn't do enough to coordinate communications between the bank, the customer and third parties when trying to fraud and identity theft cases. In addition, some customers have claimed that there is a lack of follow-through on the part of Chase customer support agents. An agent might tell a customer that a situation has been resolved when, in fact, it has not been.

What Kind of Issues Can Chase Customer Support Resolve?

Chase customer service can resolve most common banking issues, including:

  • Answering questions about opening an account
  • Assisting with the application process for loans
  • Answering questions about refinancing or modifications
  • Making changes to an account or credit card type
  • Researching transactions
  • Waiving fees and addressing issues of fraud and identity theft
  • Stopping payments

What Can't Be Resolved by Phone With Chase?

Some banking issues may require you to visit a Chase branch for security reasons. For example, if two individuals have a joint account, and one of them wishes to take his or her name off the account, they must visit a Chase branch. If it is necessary for someone to notarize or witness a signature on banking papers, a visit to a branch may be necessary. In addition, cashiers checks and money orders must be purchased in-person.

What Can I Do If I Am Unhappy With My Call to Chase?

If you hang up your phone after a call with Chase and are feeling frustrated because you did not get the resolution you deserved or wanted, don't give up. You still have options and may be able to work things out with Chase over the phone or through another communication method.

First, if you did not take notes during your call, take some time and jot down what you remember from the conversation. This can be helpful if you have to escalate your case.

Next, call Chase back. Keep in mind that not all customer service professionals have the same background, training or personality. A different customer service representative may be able to provide a very different outcome.

If you were unable to resolve matters during your second call, consider using a different method of communication. Chase offers a secure messaging system through its website. This provides a greater degree of confidentiality than regular e-mail and provides you with a written record of your communications with the bank.

It is also possible to schedule an appointment at a branch with a Chase banker. This may be the best option if your situation is complex and requires face-to-face communication to get sorted out.

A final option is to contact the ombudsmen office at the Consumer Financial Protection Bureau. This is a federal agency with oversight over banking practices in the United States. Contacting the CFPB will not provide you with a quick resolution, but it is something to consider if your problem with chase proves unresolvable through other means.

Customer Number 800-935-9935 - by the Numbers

拨打电话
800-935-9935
可以回叫
真人接听的电话
您呼叫的部门
客户服务
呼叫中心时间
24小时7天
最佳拨号时间
上午9:05
将迷宫导航到人类
询问您的帐号时,按0,然后按0#。
平均等待
当前等待
23
排名(电话号码中)
1
排名(总体)
1
替代方法
电话,网络
沟通质量
77%
帮助质量
80%
客户票
3,972
信息最后更新
Sun May 31 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Chase's Best Toll-Free/800 Customer Phone Number

这是Chase的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到Chase座席的工具。该电话号码是Chase的最佳电话号码,因为像您这样的95,778客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答800-935-9935的呼叫的客户服务部门解决的常见问题包括Card Issue, Dispute a Charge, Account Access, Get Banking Help, Report Fraud和其他客户服务问题。您要呼叫的Chase呼叫中心有Philippines, India名员工,并且根据客户而开放24 hours, 7 days。 Chase总共有5个电话号码。与Chase代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Chase - by phone or otherwise

尽管800-935-9935是Chase最好的免费电话号码,但共有6种方法可以与他们联系。根据其他Chase个客户的说法,与他们的客户支持团队联系的下一个最佳方法是拨打其手机银行部门的877-242-7372电话号码。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过Online Help来购买Customer Service。如果您认为此信息不正确或知道与Chase联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Chase.

What is GetHuman's Relationship to Chase?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Chase. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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