I had to call Chase to discuss a potential business line of credit. I don't have an account with them, but I do have a peripheral investment through the company I used to be employed with. I have heard good things about their business loans, so I wanted to talk to someone about potential eligibility and what I would need to do in order to work with them. This question required the expertise of a trained customer associate, so I decided to call the general customer line.
Anytime you call a large backing company, you never know what you will get. Thousands of people could need help with various banking things, from checking accounts to CDs to home loans to many more issues. Plus, with how much fraud takes place, I am sure reporting lost or stolen bank cards alone requires a lot of attention. Therefore, I expected to spend a long time on the phone, but they have a helpful callback service, and the menu itself wasn't terrible to navigate to get to that point, so overall it wasn't too bad of an experience.
When I first called, a nice voice assistant said, "Welcome to Chase. This call will be monitored and recorded, and your voice may be used for recognition purposes." There was also some note about a problem with ACH payments that were sent and not received by Chase, so that may be another issue that needs attention from customer representatives right now.
Then it asked me to enter my debit number or account number and press the pound key. I didn't have either, so I said, "Not available," and it took me to a different set of options. It told me, "To report your debit or credit card stolen, please press 8. For Other options, please press 2." I chose 2 since my issue wasn't covered here, and it launched the next set of options, which were: "For credit card, loan, or loan information or payment, press 1. To return to the previous menu to access your checking, savings, CD, or IRA account, press 2. To speak to a customer service specialist, press 0."
I chose 0 because that is exactly what I wanted, but it asked me again for my information. It stated, "Before we connect you to a customer service specialist, please enter your debit card, account number, or user ID so our specialist will know who you are when they answer your call." This made sense, but once again, I don't have an account number. I tried saying no again, but that didn't work, so I tried pressing zero, which got me to the hold line.
This is where they offered me the option to stay on the line or use the callback service I happily used. It was a great experience overall, and I would call again if I had to.
这是Chase的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到Chase座席的工具。该电话号码是Chase的最佳电话号码，因为像您这样的95,778客户在过去18个月中使用了此联系信息，并向我们提供了反馈。回答800-935-9935的呼叫的客户服务部门解决的常见问题包括Card Issue, Dispute a Charge, Get Banking Help, Account Access, Report Fraud和其他客户服务问题。您要呼叫的Chase呼叫中心有Philippines, India名员工，并且根据客户而开放24 hours, 7 days。 Chase总共有4个电话号码。与Chase代表交谈的最佳方法并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Chase. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.