免费 · Press 0 (operator) at each prompt · Say or enter the last 4 digits of your card number.
我如何通过电话菜单联系到真人？
GetHuman 的研究人员经常拨打这个 Capital One Credit Card 电话号码来记录电话系统。
以下是我们最新的技巧，可帮助您在电话菜单中最快找到真人：Press 0 at the first menu. Next, say "Representative" (You will have to say it a few times).
以下是我们的研究团队对Capital One Credit Card电话系统问候方式的描述： Say or enter the last 4 digits of your card number.
以下是我们从 Capital One Credit Card 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
当电话系统第一次应答时听到
"Thanks for calling Capital One.
What was that?
What are the last four digits of your credit card number?
You can also
That doesn't seem to match what I have on file. Let's try again."
与 Capital One Credit Card 的通话摘录
Wednesday, January 3, 2024 8:22 AM
他们可能会询问您打电话的原因（而不是菜单）
"You can also say apply for a new account.
I understand that you want to talk to a representative.
But I'll be better able to help you once I can find the account you're calling about.
Got it.
To better help you, please tell me what you're calling about today."
与 Capital One Credit Card 的通话摘录
Saturday, March 16, 2024 9:34 PM
他们可能会要求您使用拨号盘输入信息
"Thanks for calling Capital One.
This call is being recorded.
What was that? What are the last it looks like we're having some trouble.
Let's try another way. Using the keypad on your phone, please enter the last four digits of your card number."
与 Capital One Credit Card 的通话摘录
Thursday, January 25, 2024 4:36 PM
他们可能会要求您说出或输入信息
"Thanks for calling Capital One.
This call will be monitored and recorded for quality assurance training, and authentication purposes.
Please say or enter your sixteen digit card number."
与 Capital One Credit Card 的通话摘录
Friday, April 5, 2024 9:16 PM
他们可能需要查找您的帐户
"I understand that you want to talk to a representative.
But I'll be better able to help you once I can find the account you're calling about.
To try entering your card number again, press one.
To use your Social Security number to look up your account, press two."
与 Capital One Credit Card 的通话摘录
Saturday, March 23, 2024 8:38 PM
第一个电话菜单
"Thanks for calling Capital One.
This call is being recorded. Please say or enter your sixteen digit card number.
No problem.
Which of these are you calling about? Your current account, the status of a new account application, or applying for a new account?
You can also say what was that?
Say my current account.
Or press one, status of a new account application or press two, apply for a new account, or press three.
You can also say help me with something else or press four."
与 Capital One Credit Card 的通话摘录
Tuesday, March 12, 2024 9:53 PM
营业时间是几点？我应该什么时候打电话？
Capital One Credit Card 负责运营此 800-955-7070 电话号码 24 hours, 7 days 的呼叫中心。简短的回答是您应该调用 Thursday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 621 通电话样本的分析（见上文）。
重要提示：繁忙时间、等待时间、最佳通话时间
当我们提到繁忙或非繁忙时段时，我们指的是通话量。最繁忙的时段是拨打此 Capital One Credit Card 电话号码的人最多的时段（非繁忙时段拨打的人较少）。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Capital One Credit Card 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员，因此在最繁忙的时段，您可能会遇到较短的等待时间。当我们提到最佳通话时间时，我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 Capital One Credit Card 最不繁忙的一天是 Sunday。最繁忙的一天是 Monday，相比之下，这一天平均通话量多 79%。再次强调，这是基于过去 90 天内使用我们的 AI 网络电话拨打的 621 个电话的样本。
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
最短的等待时间
我们测量了最短保持时间为 Tuesday。队列中等待时间最长的平均时间为 Thursday。
最佳通话时间
总而言之，致电 Capital One Credit Card 的最佳日子是 Thursday。
为什么要拨打这个Capital One Credit Card号码？
以下是最近对 Capital One Credit Card 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似？
报告信用卡被盗: "Hello? I wanna report a stolen credit card."
- 来自持续 5 分 21 秒的通话，Apr 17, 2024 10:56 PM
信用卡申请: "I want to apply for a credit card."
- 来自持续 4 分 13 秒的通话，Apr 5, 2024 9:16 PM
付款查询: "I had scheduled a payment but it came out the same day, which typically never happens."
- 来自持续 6 分 55 秒的通话，Apr 2, 2024 4:10 PM
验证身份: "Benjamin, my name is Kitzy, K I T S Y, Last name, Lauter, L O W T H E R."
- 来自持续 4 分 25 秒的通话，Mar 26, 2024 8:33 PM
新卡状态: "I was approved for a new card about ten days ago, but I have not received it yet."
- 来自持续 4 分 4 秒的通话，Mar 16, 2024 9:34 PM
报告可能的欺诈行为: "My card is not working, I heard that there's some fraudulent activity on it."
- 来自持续 17 分 39 秒的通话，Mar 13, 2024 5:47 PM
关于账户关联的问题: "How can my account be linked when I only have one account?"
- 来自持续 29 分 3 秒的通话，Mar 8, 2024 11:21 PM
担心虚假电话: "I've been getting a lot of calls from people claiming to be Capital One from different numbers every day."
- 来自持续 26 分 17 秒的通话，Mar 5, 2024 4:47 PM
帐单查询: "Does it show you, like, my bill or how much I owe?"
- 来自持续 5 分 13 秒的通话，Mar 1, 2024 2:42 AM
质疑指控: "I want to dispute a charge made to my card by Apple and need help with getting a refund."
- 来自持续 21 分 31 秒的通话，Feb 15, 2024 9:37 PM
更多联系Capital One Credit Card客服的方式
当然，除了电话之外，还有其他方式可以联系Capital One Credit Card客服。下面我们按媒介列出了最佳方式。
最后，有时也是唯一的方法——可以通过其网站访问 Capital One Credit Card 客户服务。这可能意味着要先浏览帮助文章，然后才能找到表格并“被允许”向其团队提交问题，而且很少会进行实时对话，这就是为什么 GetHuman 不推荐这样做，除非这是唯一的方法。
结论和结束语
这是 Capital One Credit Card 的最佳电话号码、实时当前等待时间以及跳过这些电话线直接转接至 Capital One Credit Card 代理的工具。此电话号码是 Capital One Credit Card 的最佳电话号码，因为在过去 18 个月中，有 24,120 个像您一样的客户使用了此联系信息并向我们提供了反馈。接听 800-955-7070 电话的客户服务部门解决的常见问题包括 Technical Support, Update Account Information, Recover Account, Refund or Suspicious Charges, Setup Payment Arrangement 和其他客户服务问题。您拨打的 Capital One Credit Card 呼叫中心有来自 Massachusetts, Louisiana, Utah, Virginia 的员工，根据客户的说法，该中心开放时间为 24 hours, 7 days。总共有 Capital One Credit Card 有 3 个电话号码。与 Capital One Credit Card 代表交谈的最佳方式并不总是很清楚，因此我们开始根据客户社区的建议汇编此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
GetHuman 不为 Capital One Credit Card 提供呼叫中心服务或客户支持运营。这两个组织没有关系。GetHuman 构建免费工具并共享信息以帮助像 Capital One Credit Card 这样的公司的客户。对于大型公司，包括我们的 GetHuman Phone 等工具，它允许您致电公司，但无需等待在线即可获得人工代表。 我们将继续致力于开发这些工具，以帮助像您（和我们自己！）这样的客户处理杂乱的电话菜单、等待时间和客户服务带来的困惑。只要您继续与您的朋友和亲人分享，我们就会继续努力。