Capital One Phone Number

Calling Capital One customer service faster by GetHuman

877-383-4802
Customer service
Current Wait: 19分钟 (6m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
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Reasons customers like you called recently

I want to close my capital one account, so I can make a new one as the primary account...
Close my capital one account.
My card was supposed to arrive over a week ago, but it has not arrived. The app says th...
My new card was supposed to arrive on the **th but it is not here. In your app it says...
I am a single mom having trouble paying my credit card bills due to COVID ** crisis. Th...
I would like to update my phone number for my current account that I have set up a coup...
bought a car in November. billed in December. paid monthly bill. did not receive a bill...
Hello, I am very upset card user, I was praying you would help me specially with the ti...
Recharge of fraud charge AGAIN!
I forgot my username and password..*can you email to me please?..*******@***.com
I need you to approve my CashApp loan as soon as possible.
account restricted, send new card
This is my *rd try to give you a detailed account. There should be a provision for ente...
My card has been restricted and I don't know why. I really need to be able to use it in...
My new card was supposed to arrive * week ago. It has not arrived yet, and in the Capit...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Capital One's Phone-Based Customer Care

Capital One is a banking and financial services headquartered in the United States. As a major provider of banking services, credit cards and auto loans, Credit One receives many calls to its customer service call center every day.

Why Do People Call Capital One Customer Support?

People call Capital One customer support for a range of reasons, including:

  • Questions about opening a new account
  • Changing or canceling existing accounts
  • Updating personal information
  • Questions about charges and transactions
  • Confirmation of loan payments
  • Assistance with managing loan payments or account balances

Best Practices for Calling Capital One Customer Service

Capital One has several divisions, each with its own customer service numbers. While Capital One does have a "general" customer service number that you can use, the company advises its customers to use the division-specific numbers for faster service.

In addition, there are separate numbers for specific customer service concerns, such as fraud, reporting the death of an account holder, or technical support for online banking. Direct numbers can be found on the company's website, on your credit or debit card, or on a recent statement.

Before calling Capital One, make sure you have your current account number handy. If you are disputing a charge, have a copy of your most recent statement handy so you can refer to it during the call. In addition, it is wise to have some way of taking notes during your call. These notes can be helpful if you have to escalate your case.

How Do People Feel About Their Calls to Capital One Customer Support?

There is a wide range of reports on the efficacy of Capital One customer service representatives. It should noted, however, that this is fairly normal when it comes to very large companies.

Some individuals report receiving excellent support when requesting a waiver of overdraft fees or initiating a chargeback on poor quality services or products. They feel that they received professional, compassionate service from the representatives that they spoke to.

Others, on the other hand, claim that Capital One wait times are long. One complaint, in particular, noted that a caller to Capital One's "lost and stolen card" line waited for 20 minutes to speak to a representative, by which time the caller's card had been used by a thief. Others have claimed that Capital One support representatives seem unable to follow-through on promises.

What Issues Can Capital One Resolve by Phone?

Many issues that Capital One customers have can be resolved by a phone representative. These issues include answering questions about opening an account, applying for loans, making changes to accounts, processing credit limit increase requests, flagging and researching transactions, and addressing issues of fraud and identity theft.

In addition, Capital One customer service can also assist users of its website or mobile app with technical support.

What Can't Be Resolved by Phone With Capital One?

There are certain banking issues that can't be completely resolved over the phone. These include situations in which you have to sign physical documents or your signature must be notarized.

You may also be required to visit a Capital One branch if you want your name removed from a joint account or need to purchase a cashier's check or money order.

It should be noted, however, that phone-based customer service representatives can provide you with information about what you will need to do if you have to appear in person at a branch or handle certain transactions or communications by mail or fax.

What Can I Do If I Am Unhappy With My Call to Capital One?

If you get off the phone with Capital One customer service and feel frustrated about how the call went or a failure to achieve a resolution, don't give up. You still have options.

First, if you didn't take notes during your first call to Capital One, take some time to write down or type out what transpired. This information is useful in keeping you on track during further communications.

Next, call back. Not all customer service representatives are created equal and the next person you speak to may be able to understand your situation and work with you toward an acceptable resolution.

If talking to Capital One over the phone doesn't seem to work, try the following:

  • Log into your Capital One account online and try the live chat option. Live chat provides you with a written log of your conversation, which can be helpful as you work with different people or departments.
  • Visit a Capital One branch location. Capital One welcomes walk-ins, but you may want to make an appointment if you are concerned about time or being able to connect with a banker who is able to help.
  • Send a letter to Capital One via postal mail, using a tracking method. This is a slow option, but might be effective if your case is complex and you are unable to resolve it through other means.

Customer Number 877-383-4802 - by the Numbers

拨打电话877-383-4802
可以回叫
真人接听的电话
您呼叫的部门客户服务
呼叫中心时间24小时7天
最佳拨号时间上午8:30
将迷宫导航到人类依次按0#,0#,0、0#,5
平均等待
当前等待19
排名(电话号码中)1
排名(总体)1
替代方法电话,聊天,网络
沟通质量75%
帮助质量64%
客户票6,505
信息最后更新Tue Jan 19 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Capital One's Best Toll-Free/800 Customer Phone Number

这是Capital One的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到Capital One座席的工具。该电话号码是Capital One的最佳电话号码,因为像您这样的127,296客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答877-383-4802的呼叫的客户服务部门解决的常见问题包括Restricted Account, Bill Pay Problem, Lost or Stolen Card, Dispute a Charge, Payment Inquiry和其他客户服务问题。您要呼叫的Capital One呼叫中心有Oklahoma, Texas, Florida名员工,并且根据客户而开放24 hours, 7 days。 Capital One总共有7个电话号码。与Capital One代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Capital One - by phone or otherwise

尽管877-383-4802是Capital One最好的免费电话号码,但共有10种方法可以与他们联系。根据其他Capital One个客户的说法,与他们的客户支持团队联系的下一个最佳方法是拨打其银行服务部门的800-655-2265电话号码。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过800-655-2265来购买银行服务。如果您认为此信息不正确或知道与Capital One联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Capital One.

What is GetHuman's Relationship to Capital One?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Capital One. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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