As a longtime Capital One cardholder, I decided to call the company to see if I could get a better interest rate on one of my cards that still carries a balance. Upon calling customer service, an automated system prompts callers to enter in their account number before proceeding.
After entering in my number on the phone's keypad, the system provided basic information about my account and offered a menu of options, including making payments, checking transactions and accessing account details. The system also offers the option to say 'representative' to be immediately transferred to an agent.
I chose to speak with a rep and waited less than a minute to be connected. Once she was on the line, I explained my situation of paying off my remaining balance, and asked if there was an option for reducing my current interest rate as I pay down the card. Apparently, she was unable to help with this specific request and needed to transfer me to another department.
This was a slightly longer hold time than the first wait, but in about 5 minutes another rep was on the line. In another minute, I'd confirmed my personal information. I repeated my request, stating that I was trying to lower my interest rate while paying off the remainder of my card's balance. I also added that having been a longtime Capital One customer and making all my payments on time, I was hopeful that an offer was available.
The rep asked a few more questions about my account and current expenses before taking some time to search for a promotion or offer. I was placed on another quick hold. After about a minute, she returned to share that no offer was currently available to lower my rate, but I could call back in a month to check for possible promotions. This was discouraging, so I asked if there really was nothing they could offer, adding that another credit card company was just recently able to lower a rate for me. However, she explained that her hands were tired and she had no power to make any changes or adjustments.
Without wanting to press further, I thanked her for her time and ended the call. While the outcome was far from positive and not what I had hoped, I was glad to see that customer service agents are readily available and wait times aren't long when contacting Capital One for assistance.
该Capital One电话号码在6中排名#3,因为127,296 Capital One个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-228-3001的原因是为了解决Restricted Account, Bill Pay Problem, Lost or Stolen Card, Dispute a Charge, Payment Inquiry之类的问题而联系Capital One Credit Card Rewards部门。据我们所知,Capital One在Oklahoma or Texas or Florida设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 Capital One有6个电话号码和8不同的获取客户帮助的方式。我们已经收集了有关800-228-3001以及在像您这样的客户的帮助下致电或联系Capital One的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Capital One应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-228-3001无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Capital One Credit Card Rewards座席可以通话时给您回电。它在此处不可用,但是当Capital One以外的公司将来出现客户服务问题时,请留意此事。一旦与Capital One的Credit Card Rewards部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-228-3001是Capital One最受欢迎的电话号码(3),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道877-383-4802是他们总体上最好的客户电话号码,并且我们汇总了他们8的联系支持人员的总方式,供您查看。当您尝试通过致电Capital One获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为79%,而他们的总体帮助得分为58%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。