免费 · Stay quiet through the first menu, then say "No", then wait through the menu, then "I don't know it", then "Operator" then "Customer Service" · Are you calling as a member or a healthcare professional, broker, or group administration for an employer group?
免费 · Stay quiet through the first menu, then say "No", then wait through the menu, then "I don't know it", then "Operator" then "Customer Service" · Are you calling as a member or a healthcare professional, broker, or group administration for an employer group?
免费 · Stay quiet through the first menu, then say "No", then wait through the menu, then "I don't know it", then "Operator" then "Customer Service" · Calling to make a payment? Say "payment" or press 1. Checking the status of an application? Say "application" or press 2. If you are an existing member or recently enrolled, say "member" or press 3. Calling about becoming a new member? Say "New" or press 4. Healthcare professional? Press 5. Producer? Say "producer" or press 5.
GetHuman 的研究人员经常拨打这个 Blue Cross/Blue Shield (IL) 电话号码来记录电话系统。
以下是我们最新的技巧，可帮助您在电话菜单中最快找到真人：Press 4 at first menu.
以下是我们的研究团队对Blue Cross/Blue Shield (IL)电话系统问候方式的描述： Are you calling as a member or a healthcare professional, broker, or group administration for an employer group?
以下是我们从 Blue Cross/Blue Shield (IL) 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
当电话系统第一次应答时听到
"Welcome to the Blue Cross Blue Shield member services line.
Are you calling as a member or a health care professional?
Or are you a broker or group administrator for an employer group?
If you're a member, say member or press one.
If you're a health care professional, say health care professional or press two."
与 Blue Cross/Blue Shield (IL) 的通话摘录
Tuesday, January 2, 2024 4:39 PM
他们可能会询问您打电话的原因（而不是菜单）
"Welcome to the Blue Cross Blue Shield member services line.
Are you calling as a member or a health care professional?
Or are you a broker or group administrator for an employer group?
If you're a member, say member or press one.
If you're a health care pro in a few words, please tell me the reason for your call."
与 Blue Cross/Blue Shield (IL) 的通话摘录
Wednesday, April 24, 2024 12:00 AM
第一个电话菜单
"Welcome to the Blue Cross Blue Shield member services line.
Are you calling as a member or a health care professional?
Or are you a broker or group administrator for an employer group?
If you're a member, same member or press one.
If you're a health care professional, say health care professional or press two."
与 Blue Cross/Blue Shield (IL) 的通话摘录
Sunday, February 4, 2024 3:57 PM
营业时间是几点？我应该什么时候打电话？
Blue Cross/Blue Shield (IL) 负责运营此 800-327-8497 电话号码 24 hours, 7 days 的呼叫中心。简短的回答是您应该调用 Wednesday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 221 通电话样本的分析（见上文）。
重要提示：繁忙时间、等待时间、最佳通话时间
当我们提到繁忙或非繁忙时段时，我们指的是通话量。最繁忙的时段是拨打此 Blue Cross/Blue Shield (IL) 电话号码的人最多的时段（非繁忙时段拨打的人较少）。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Blue Cross/Blue Shield (IL) 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员，因此在最繁忙的时段，您可能会遇到较短的等待时间。当我们提到最佳通话时间时，我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 Blue Cross/Blue Shield (IL) 最不繁忙的一天是 Sunday。最繁忙的一天是 Tuesday，相比之下，这一天平均通话量多 411%。再次强调，这是基于过去 90 天内使用我们的 AI 网络电话拨打的 221 个电话的样本。
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
最短的等待时间
我们测量了最短保持时间为 Monday。队列中等待时间最长的平均时间为 Wednesday。
最佳通话时间
总而言之，致电 Blue Cross/Blue Shield (IL) 的最佳日子是 Wednesday。
为什么要拨打这个Blue Cross/Blue Shield (IL)号码？
以下是最近对 Blue Cross/Blue Shield (IL) 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似？
申请新的保险卡: "I need my Blue Cross Blue Shield card mailed out to me."
- 来自持续 5 分 44 秒的通话，Apr 2, 2024 3:49 PM
检查保险范围: "I enrolled with my child. I supposed to hold had a gold plan."
- 来自持续 5 分 44 秒的通话，Mar 28, 2024 3:58 PM
询问补充牙科保险: "I want to get a supplemental dental insurance to go with my Medicare Advantage Plan."
- 来自持续 6 分 38 秒的通话，Mar 20, 2024 3:36 PM
保险覆盖范围查询: "I was wondering if you could tell me based on my plan if you guys are secondary on my plan."
- 通话时长为 5 分钟，Mar 12, 2024 9:05 PM
交通问题登记: "I've been trying to schedule a ride, but they say I have to enroll for transportation and I can't seem to do anything."
- 来自持续 14 分 46 秒的通话，Feb 26, 2024 3:49 PM
提供商索赔查询: "I keep sending information but still need to know where to send it for the family I work with."
- 来自持续 31 分 13 秒的通话，Feb 14, 2024 4:38 PM
索赔被拒的协助: "Claim was rejected. I need help."
- 来自持续 13 分 44 秒的通话，Jan 4, 2024 6:28 PM
由于缺少 NPI，索赔被拒绝: "Our claims have been rejected because it says you don't have our NPI number."
- 来自持续 20 分 55 秒的通话，Jan 3, 2024 7:58 PM
提供商 NPI 未存档: "Claims denied due to missing NPI, need to add for behavioral health services."