"Thank you for calling Black Box.
Please listen carefully as our menu options have changed.
Your call may be monitored to ensure quality.
Our customer service representatives are available Monday through Friday, from seven AM to seven PM Eastern Standard Time.
You may email us at orders at black box dot com, and a representative will respond back during normal business hours.
Our technical support agents are available Monday through Friday from eight AM to seven PM Eastern Standard Time.
You can email regular technical questions or issues to tech support at black box dot com.
These emails are replied to during normal business hours.
We will return your call on the next business day.
For technical support emergencies, press one for assistance.
To leave a message for all other matters, press two."