以下是我们从 Apple.com Store 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
他们可能会询问您打电话的原因（而不是菜单）
"Welcome to Apple.
Calls are recorded and transcribed for evaluation, train personnel and to improve contact center technologies.
I'm an automated system that can handle complete sentences. So tell me, how can I help you today?"
与 Apple.com Store 的通话摘录
Wednesday, March 26, 2025 4:16 PM
他们可能会要求您使用拨号盘输入信息
"Welcome to Apple. Calls are recorded and transcribed for evaluation to train personnel and to improve contact center technologies.
I'm an automated system that can handle complete sentences. So tell me, can I help you today?
I'll get you right over to someone in our technical support area to help with your iPhone.
You've been transferred to Apple support.
I may ask you to repeat some of the information you've already given.
Calls are recorded and transcribed for evaluation to train personnel and improve contact center technologies.
Let me look up your phone number.
If you're calling about an order for an Apple device, say orders.
Otherwise, what Apple product or service are you calling about?
Few words. What's going on with the iPhone?
After you're finished with the adviser, can we text you a link to a brief survey?
Standard message rates may apply.
Is that the mobile phone where you'd like us to text a link to the survey?
Please enter the area code and"
与 Apple.com Store 的通话摘录
Saturday, March 22, 2025 1:09 AM
他们可能会要求您说出或输入信息
"Transfer you to a live agent. But to make sure I route your call correctly, please tell me your reason for calling today."
与 Apple.com Store 的通话摘录
Thursday, February 20, 2025 8:09 PM
他们可能需要查找您的帐户
"I can send you a link where you can look up your account information or reset your password."
与 Apple.com Store 的通话摘录
Wednesday, March 26, 2025 4:16 PM
第一个电话菜单
"Welcome to Apple. Calls are recorded and transcribed for evaluation, train personnel and to improve contact center technologies.
I'm an automated system that can handle complete sentences. So tell me, how can I help you today?
I can transfer you to a live agent. But to make sure I route your call correctly, please tell me your reason for calling today.
So I can route your call correctly, please choose from the following three options.
For technical support, repair status, or iTunes billing issues, press one or say technical support.
For help with a recent order, press two or say recent order."
与 Apple.com Store 的通话摘录
Wednesday, October 30, 2024 3:54 PM
营业时间是几点？我应该什么时候打电话？
Apple.com Store 负责运营此 800-692-7753 电话号码 24 hours, 7 days 的呼叫中心。简短的回答是您应该调用 Monday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 203 通电话样本的分析（见上文）。
当他们和你营业时打电话
当您使用我们的免费 AI 电话拨打通话、等待或为您导航时，您还可以在他们开放且您方便的时候安排与 Apple.com Store 的通话。我们会在拨打电话之前确认您已准备就绪，以防万一。这意味着您可以提前“设置并忘记它”。
当我们提到繁忙或非繁忙时段时，我们指的是通话量。最繁忙的时段是拨打此 Apple.com Store 电话号码的人最多的时段（非繁忙时段拨打的人较少）。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Apple.com Store 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员，因此在最繁忙的时段，您可能会遇到较短的等待时间。当我们提到最佳通话时间时，我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 Apple.com Store 最不繁忙的一天是 Monday。最繁忙的一天是 Tuesday，相比之下，这一天平均通话量多 126%。再次强调，这是基于过去 90 天内使用我们的 AI 网络电话拨打的 203 个电话的样本。