Airbnb is an online lodging broker that connects hosts with guests. With over 2 million people staying in Airbnb lodging every night, it isn't surprising that Airbnb gets a lot of customer service calls.
People use AirBnB customer support for a range of reasons, including:
Airbnb generally prefers it when guests and hosts work together to resolve problems. If you can't resolve a situation with your host, or you have an issue that has to be resolved by Airbnb itself, you can call its customer service number.
When possible, make sure you have a way to take notes during your call. These notes can come in handy if you need to escalate your case.
Tip: As you pack for your trip, drop a small notepad and pen into your backpack or purse. Having these on hand will make it easier for you to take notes if you have to contact Airbnb or your host.
Also, be aware of your surroundings: If you are unable to get into your accommodation and weather or other circumstances make it unsafe to call Airbnb customer service while outside, find a cafe or another safe place from which to make the call.
Airbnb is a rapidly growing company and, as one might expect, has had some growing pains. This has led to media reports of consumer dissatisfaction with AirBnB's customer service team.
One primary area of dissatisfaction is the company's response to travelers who find out after arriving at their destination that the accommodations they booked are unavailable, unsafe or unsanitary.
A traveler may find him or herself stranded while AirBnB customer service representatives try to work with the host or to locate alternative lodging. This can take time, something that often unacceptable to a tired traveler who may not have a safe place to wait for a return call.
It should be noted that there are other, more positive stories about the level of service provided by Airbnb, and many people feel that agents have gone above and beyond while addressing problems.
Airbnb customer service can resolve many issues over the phone, including reaching out to hosts regarding issues with accommodations, finding a stranded guest a different place to stay and facilitating refunds.
There are situations in which AirBnB users may have to scan and upload documents to substantiate a claim or to receive refunds. This has to be done through AirBnB's online system.
In situations where there is a conflict between host and guest and there doesn't appear to be a violation of Airbnb rules, phone representatives may not be able to provide refunds or other compensation to either party. This forces guests to negotiate with hosts directly, something that can be difficult, if not impossible, to do.
If you get off the phone with Airbnb feeling as if you didn't accomplish anything with the call, don't lose heart. There are still things that you can do to achieve an appropriate resolution to your concern.
Before re-contacting Airbnb, review the notes you took during your original call. If you didn't take notes, and it is convenient to do so, write down what you remember from your first call. This information can be helpful when working with a different representative.
Next, call back. Different representatives have different levels of training and the next person you speak to may be better able to understand and address your concerns.
Another option is to use Airbnb's live chat function. This option provides you with a written record of the communication, which is very useful if you have to escalate your complaint, as well as the ability to communicate privately and quietly.
A third option is to email Airbnb customer service. While this may not be the best option if you need immediate assistance, it can be a good way of communicating more complex, but less urgent, concerns.
Airbnb also manages accounts on several social media platforms. You can try to get the attention of one of their social media managers via Twitter, Facebook or Instagram.
这是AirBnB的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到AirBnB座席的工具。该电话号码是AirBnB的最佳电话号码，因为像您这样的268,830客户在过去18个月中使用了此联系信息，并向我们提供了反馈。回答855-424-7262的呼叫的客户服务部门解决的常见问题包括Refund a Charge, Account Access, Change Booking, Cancel Booking, Missing Payment和其他客户服务问题。您要呼叫的AirBnB呼叫中心有Oregon名员工，并且根据客户而开放24 hours, 7 days。 AirBnB总共有2个电话号码。与AirBnB代表交谈的最佳方法并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
尽管855-424-7262是AirBnB最好的免费电话号码，但是共有4种方法可以与他们联系。根据其他AirBnB个客户的说法，与他们的客户支持团队联系的下一个最佳方法是拨打其国际客户服务部门的415-800-5959电话号码。除了打电话外，寻求帮助的客户的下一个最喜欢的选择是通过415-800-5959来购买国际客户服务。如果您认为此信息不正确或知道与AirBnB联系的其他方式，请告知我们，以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for AirBnB.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AirBnB. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.