I had a question before booking an Airbnb for the first time, and I wanted to talk to an actual human because I am old school and prefer that someone explain things to me. I wanted to ask what the reservation policy will be for a specific property because I could not seem to find if it could be canceled and what type of fees it would incur. My experience was not bad, but it was a bit frustrating initially. It seems you have to know how to handle their phone system. Once I figured that out, it was very easy to get in contact with an agent who could help.
I am looking at booking a large property for several people for our family reunion, and I needed to make sure that I had all my ducks in a row. As mentioned, I had never used Airbnb before, but the property we had our eye on only used this platform for bookings, so I had no other choice.
When I called them, a recorded message told me that they were unable to find an account associated with my number. It then told me that if I have an account associated with another number to press 1; if not press 2. I pressed 2 since I did not, and then it asked me to tell them in a few sentences why I was calling. It also gave me the option to use my keypad.
I said simply, "question about a reservation." It waited about 20 seconds, and then it abruptly hung up on me. No, goodbye or acknowledgment; it just ended. I was a bit miffed but decided this time to use the keypad. I assumed that taking that route would give me a directory of options.
The recording told me that the call would be recorded, and then, within ten seconds, I was transferred directly to a customer service agent. The agent spoke clear English and was very helpful. They walked me through the policy and made sure that I was confident in placing the booking I had in mind.
I was actually quite surprised it was so easy to speak with a live agent, so the experience was not all that bad. It just would have been nice to get instantly connected to the agent before the automated message system. Clearly, the system doesn't accurately accept voice commands. I shouldn't have had to call twice to figure out how to get through. Now though, I would not think twice about calling to get some help.
该AirBnB电话号码在2中排名#2,因为268,830 AirBnB个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电415-800-5959的原因是为了解决Refund a Charge, Missing Payment, Change Booking, Account Access, Cancel Booking之类的问题而联系AirBnB International Customer Service部门。据我们所知,AirBnB在Oregon设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 AirBnB有2个电话号码和5不同的获取客户帮助的方式。我们已经收集了有关415-800-5959以及在像您这样的客户的帮助下致电或联系AirBnB的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用AirBnB应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,415-800-5959无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在AirBnB International Customer Service座席可以通话时给您回电。它在此处不可用,但是当AirBnB以外的公司将来出现客户服务问题时,请留意此事。一旦与AirBnB的International Customer Service部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然415-800-5959是AirBnB最受欢迎的电话号码(2),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道855-424-7262是他们总体上最好的客户电话号码,并且我们汇总了他们5的联系支持人员的总方式,供您查看。当您尝试通过致电AirBnB获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为40%,而他们的总体帮助得分为75%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。