以下是我们的研究团队对Affirm电话系统问候方式的描述： Thank you for calling Affirm. This call may be recorded for training and quality assurance purposes. If you would not like to speak on the phone, please visit our Help Center online for informational articles and additional ways to contact us. If you'd like to make a payment, press 1. If you're calling about a refund, press 2. Otherwise, press 3 or stay on the line.
以下是我们最新的技巧，可帮助您在电话菜单中最快找到真人：Once you call this number, it will text you a code if your phone is registered with the account. Then, you put the 4 digit code in and when it prompts you to say what you’re calling about, just say “Agent” and you will be connected right away.
"Thanks for calling Affirm.
Your call may be recorded for quality and training purposes.
Our customer care line is closed right now, but you can call us back between eight AM and eleven PM eastern time any day of the week.
Please stay on the line to use our self-service system.
Otherwise, the fastest way to find answers is at affirm dot com slash help.
If you're calling from a number associated to an Affirm account, please check the verification code we just texted you.
Using your keypad. Please enter the verification code now."
与 Affirm 的通话摘录
Saturday, November 23, 2024 9:16 AM
他们可能会要求您说出或输入信息
"You can say things like, ask about an Affirm card transaction, make a payment, ask about a recent declination, Update your account information."
与 Affirm 的通话摘录
Friday, February 16, 2024 10:20 AM
第一个电话菜单
"Thank you for calling Affirm.
This call may be recorded for training and quality assurance purposes.
Okay. Let's go to the main menu.
Please use your keypad to select one of the following options.
For payments, press one.
For refunds, lost orders, or to dispute a purchase, press two.
To update your personal information, press three.
To discuss a recent decline, press four.
To report potential fraud, press five.
If you're having trouble accessing your account, press six."
信用卡付款问题: "I'm trying to use my Affirm card, but when I go to make the payment, it tells me to hold near reader."
- 来自持续 15 分 43 秒的通话，Dec 19, 2024 12:33 AM
对商品收费提出异议: "I'm being charged for an item I never received."
- 来自持续 5 分 18 秒的通话，Dec 18, 2024 12:07 AM
付款协助: "I'm having trouble paying online for some reason."
- 来自持续 5 分 57 秒的通话，Dec 17, 2024 5:03 PM
付款状态查询: "I need to find out about my payment if it went through this time."
- 来自持续 10 分 5 秒的通话，Dec 15, 2024 11:37 PM
订单问题澄清: "I'm calling because I just did an Affirm order with Amazon, and Affirm went in and took the first down payment of sixty one dollars and change, but the order never went through with Amazon."
- 来自持续 9 分 2 秒的通话，Dec 14, 2024 6:29 PM
帐户恢复协助: "I don't remember I did the app, like I I follow long I don't remember that number."