免费 · 24 hours, 7 days · Calling this Aetna Member Services number should go right to a real human being · To make a payment, press 1. All other callers, please remain on the line. · 可用的免费工具：代我通话、无需等待、安排我的通话
免费 · 24 hours, 7 days · Press 0 twice for dental benefits for dental providers/customer service · National Dentist Line - Say or enter your NTI or your tax ID. · 可用的免费工具：代我通话、无需等待、安排我的通话
GetHuman 的研究人员经常拨打这个 Aetna Member Services 电话号码来记录电话系统。
以下是我们的研究团队对Aetna Member Services电话系统问候方式的描述： AT&T - To set up new service for home, press 5. To set up new service for your business, press 6. Current customers, press 7.
以下是我们最新的技巧，可帮助您在电话菜单中最快找到真人：Must choose option 1-3, then hold on the line until you are transferred.
以下是我们从 Aetna Member Services 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
当电话系统第一次应答时听到
"Thank you for calling Aetna. This call is being recorded for quality and other health care operations purposes.
As a reminder, please consider getting your flu shot.
For more information on coverage, visit go dot aetna dot com slash twenty twenty three dash flu.
First, are you an Aetna member or a medical or dental professional?
If you are inquiring about becoming a member, say inquiry."
与 Aetna Member Services 的通话摘录
Monday, January 15, 2024 1:06 PM
他们可能会询问您打电话的原因（而不是菜单）
"Thanks for calling Aetna.
I'm your Aetna virtual assistant. This call is being recorded for quality and other health care operations purposes.
Are you a member or a medical or dental health care professional?
Are you an Aetna member or a medical or dental health care professional?
I didn't hear anything. Are you an Aetna member?
Or a medical or dental health care professional? You can say things like, I'm a medical health care professional."
与 Aetna Member Services 的通话摘录
Wednesday, November 6, 2024 8:29 PM
他们可能会要求您说出或输入信息
"Thank you for calling Aetna. This call is being recorded for quality and other health care operations purposes.
First, are you an Aetna member, or a medical or dental professional?
If you are an Enter or say the month, day, and year of the date of birth the person you're calling about."
与 Aetna Member Services 的通话摘录
Friday, March 1, 2024 8:28 PM
第一个电话菜单
"Thank you for calling Aetna. This call is being recorded for quality and other health care operations purposes.
First, are you an Aetna member?
Or a medical or dental professional?
If you are inquiring about becoming a member, say inquiry.
I still couldn't hear if you said anything.
Sorry. I didn't hear you. If you're an Aetna policyholder, say member or press one.
If you're a medical or dental professional, say health care professional or press two."
与 Aetna Member Services 的通话摘录
Thursday, February 15, 2024 8:10 PM
营业时间是几点？我应该什么时候打电话？
Aetna Member Services 负责运营此 877-204-9186 电话号码 24 hours, 7 days 的呼叫中心。简短的回答是您应该调用 Wednesday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 439 通电话样本的分析（见上文）。
当我们提到繁忙或非繁忙时段时，我们指的是通话量。最繁忙的时段是拨打此 Aetna Member Services 电话号码的人最多的时段（非繁忙时段拨打的人较少）。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Aetna Member Services 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员，因此在最繁忙的时段，您可能会遇到较短的等待时间。当我们提到最佳通话时间时，我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 Aetna Member Services 最不繁忙的一天是 Sunday。最繁忙的一天是 Tuesday，相比之下，这一天平均通话量多 207%。再次强调，这是基于过去 90 天内使用我们的 AI 网络电话拨打的 439 个电话的样本。
以下是最近对 Aetna Member Services 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似？
申请保险卡: "I need to talk to somebody to try to get another insurance card and change the address."
- 来自持续 42 分 56 秒的通话，Dec 13, 2024 11:34 PM
保险覆盖范围查询: "Trying to understand what is covered by insurance plan."
- 来自持续 2 分 52 秒的通话，Jun 22, 2024 6:47 PM
身份证遗失: "I lost my ID card and do not have my ID number."
- 来自持续 1 分 9 秒的通话，Jun 14, 2024 8:33 PM
身份证遗失: "I lost my card, which is why I'm calling."
- 来自持续 9 分 16 秒的通话，Jun 14, 2024 8:22 PM
申请新身份证: "I need a new ID card."
- 来自持续 7 分 8 秒的通话，May 24, 2024 8:06 PM
询问 PPO 牙科计划: "I need to speak with someone about the different types of PPO dental plans you offer so that I can select one to purchase."
- 来自持续 1 分 28 秒的通话，Mar 21, 2024 10:37 PM
申请新的保险卡: "She needs to be reissued a new card to get her medication, the pharmacist needs a VIN number to process, and she can't afford the medicines without it."
- 来自持续 25 分 28 秒的通话，Mar 6, 2024 5:14 PM
有关客户为何致电 Aetna Member Services 的信息是从客户向 GetHuman 报告的问题中提取的。