Use this link or copy and paste it to send customer service an email
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and TopHatter will reply our your email.
Use this link to submit your issue to them online (requires login)
24 hours, 7 days
As a last, sometimes only, resort- TopHatter customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with TopHatter?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with TopHatter, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
TopHatter accepts several forms of payment for a seamless shopping experience. Customers can choose to use major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, they can utilize their PayPal account for secure and convenient transactions. It's important to note that funds from PayPal can only be used for purchases and cannot be withdrawn or transferred. Buyers can rest assured as TopHatter employs advanced encryption and security measures to protect all payment information. With a variety of payment options available, shopping on TopHatter is not only easy but also tailored to meet the needs and preferences of each customer.
To get a refund from TopHatter, head to the website and sign in. If it's less than two hours after winning a bid, you can receive an instant refund by requesting it through My Orders. Before your item is shipped, you can still get a refund if the seller approves it. If not, refuse the package when it's delivered and send it back. Up to 30 days after accepting delivery, you can return the item to receive a full refund.
Auctions on TopHatter typically last for a duration of 90 seconds to two minutes. This short duration is intentionally designed to create an exciting and fast-paced bidding environment. It ensures that buyers can quickly find and win the items they desire, while sellers benefit from quick turnover and reduced listing fees. This rapid auction format also enables TopHatter to offer a wide variety of products, with thousands of auctions taking place daily. Users can easily browse through a diverse range of items, including fashion, electronics, home décor, and more. With auctions ending swiftly, TopHatter ensures a dynamic online marketplace that caters to both buyers and sellers.
Click the link above to get answers to just about any TopHatter customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
Help me with my TopHatter issue
Conclusion and closing notes
You came here to see TopHatter's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a TopHatter agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact TopHatter anyways and help you with your issue. Over the last 18 months, 13,362 customers like you have come in search of a phone number for TopHatter and helped us confirm they don't have one. Common reasons that people try to call TopHatter customer support department include Trouble Sending a Payment, Account Access, Update Account Info, Missing Item, Refund a Charge and other customer service issues. Rather than trying to call TopHatter first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or email. Unfortunately, right now TopHatter doesn't have any phone numbers. It's not always clear what is the best way to talk to TopHatter representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If TopHatter Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for TopHatter, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from TopHatter customers like yourself.
GetHuman does not provide call center services or customer support operations for TopHatter. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TopHatter. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.