Calling this number seems to be totally ineffective if you aren't already a client, thanks to what appears to be a bizarre "3 strikes and you're out" rule. When you call this number, the first thing you notice is that you're told you have reached Farmers Insurance, not MetLife. This is because Farmers now owns MetLife, after it completed an acquisition of MetLife in 2021, meaning MetLife's home and auto insurance programs are now under the Farmers umbrella.
When calling this number, you're asked about things such as auto claims, making a payment on your bill and other possible actions for policy holders. You're also given the option to request a specific person by giving their extension.
However, getting a new policy or getting information is not one of the available options, and there's no way to get past this chokepoint. If you go through the menu without giving a choice the first time, you're given a more complete breakdown of the options, with a button on your keypad attached to each one of them.
The system will go through all of the options a total of three times, giving you the number options on the keypad on the second and third tries. If you fail to make a valid entry after three turns through the automated system, you'll be taken to a message that says that your call cannot be completed at this time, and you should try your call again later. At that point, the system will automatically hang up.
The caller doesn't have any recourse or any way to stay on the line; you're only given three chances to make a valid entry, and it must be something that's attached to already holding a policy with Farmers.
Overall, I think this is a rather inefficient setup that forces the potential customer to find an alternate option for getting a quote if they're not yet in the Farmers family. This number doesn't appear to be the only number for Farmers, so it's possible that they only intend this number for existing clients to help cut down on wait time. The fact that the system only allows you three chances before you're disconnected supports this theory. It appears that Farmers wants to minimize wait times for its existing clients, and it's willing to sacrifice those who aren't clients in order to prioritize the people already paying them.
As such, I would likely use this number if I were already a Farmers client, as it appears the company cares about cutting back on wait times. However, I'd look elsewhere if I was trying to find quote information.
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