To cancel a processing order in your queue, go to your account on the ScentBird website. Find the “Orders” section, locate the order you wish to cancel, and select the cancellation option. Please note that orders that have already been shipped cannot be canceled. Make sure to cancel before the order transitions to the shipping stage.
询问时间：Apr 2, 2025 6:42 AM
Want to stop my order for next month?
To stop your order for next month, you can manage your subscription through your account settings. There, you can pause or cancel your subscription as needed.
询问时间：Jan 16, 2025 7:39 AM
When are emailed gift cards received?
Emailed gift cards are typically sent shortly after the purchase is completed. However, please allow some time for processing, as it may vary depending on the payment method used and other factors. If it takes longer than expected, check your spam or junk folder in your email.
询问时间：Jan 8, 2025 8:52 PM
My order never came. I received a message saying that my order was delivered!! But I never got anything
We understand how frustrating that can be. It's possible that your package was mistakenly marked as delivered or delivered to the wrong address. We recommend checking with your neighbors or your local delivery service to see if they have any information. If you still cannot locate your order, please refer to the most up-to-date contact information right here on this page for assistance with this issue.
询问时间：Dec 27, 2024 7:46 PM
My order never came and when I looked at my account, my shipping information was wrong. I just changed it, but will I get refunded my My first and most recent order shipped
If your order was shipped to the wrong address due to incorrect information, we recommend checking the shipping policy regarding refunds for orders that have already shipped. Generally, once an order is marked as shipped, we may not be able to issue a refund for that order. It’s essential to ensure your shipping information is accurate for future orders.