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Lufthansa 客户常见问题解答

最佳答案和操作指南

Lufthansa 的电话号码是多少?

我们最常被问到的问题是如何与 Lufthansa 客服人员沟通。点击此处获取联系信息、电子邮件和聊天选项、联系人工客服、等待时间等信息。

汉莎航空 航班的取消政策是什么?

汉莎航空航班的取消政策允许乘客在购买后 24 小时内取消预订,而不会产生...
询问有关Lufthansa客户服务的任何问题,立即获得答案。

最近 Lufthansa 个客户问题

Give information how to handle a broken piece of luggage on a Lufthansa flight from Miami to Munich. No one answers their telephone numbers.

If your luggage is damaged on a Lufthansa flight from Miami to Munich, report the issue immediately at the baggage service desk at the airport. It's important to do this before leaving the airport. You will need to fill out a Property Irregularity Report (PIR) and obtain a copy for your records. This document is essential for any claims process. Additionally, keep all receipts related to any necessary purchases due to the damage, as this may be required for compensation. You can find the most up-to-date contact information for further assistance on this page you are currently viewing.
询问时间:Dec 12, 2024 4:49 PM

Can I check in online 24 hours before departure?

Yes, you can check in online 24 hours before your flight's departure time with Lufthansa. This option allows you to select your seat and obtain your boarding pass conveniently from home or on the go.
询问时间:Sep 11, 2024 1:06 AM

How do I change the sector of my ticket? How to change the flight from Frankfurt-Bengaluru. To Frankfurt- New York?

To change your flight sector, such as from Frankfurt-Bengaluru to Frankfurt-New York, you need to manage your booking through the Lufthansa website or app. Log in with your booking details, navigate to the booking you wish to change, and follow the prompts to modify your itinerary. Fees and fare differences may apply.
询问时间:Aug 6, 2024 6:34 AM

What is the baggage allowance for my flight with Lufthansa?

The baggage allowance for Lufthansa flights depends on your travel class and fare type. Generally, Economy Class passengers are allowed one checked bag up to 23 kg, Premium Economy passengers can check two bags up to 23 kg each, and Business Class passengers can check two bags up to 32 kg each. First Class passengers can check three bags up to 32 kg each. Additionally, all passengers are allowed one piece of carry-on luggage up to 8 kg, with certain fare types and classes allowing for more. Please check your booking details for specific information related to your flight.
询问时间:Aug 1, 2024 8:55 AM

I have an missing luggage with reference number LH289006 can I know when it will reach my destination please as it contains medicine, food and some expensive items

I'm sorry that your luggage is missing, and I understand the urgency. We're unable to provide real-time luggage tracking through this platform. Please use the Lufthansa WorldTracer tool online that allows you to track your delayed or lost luggage. Enter your reference number LH289006 with your last name to get the current status. If you need immediate assistance or more detailed information regarding your luggage, please use the contact link on this page to get in touch with the Lufthansa customer service for the most updated information as they can assist you in real-time.
询问时间:Jun 17, 2024 1:55 PM

帮助我解决Lufthansa客户服务问题

Lost Luggage

我如何向汉莎航空报告丢失或延误的行李?

如果您乘坐汉莎航空的航班,但您的行李没有随您一起抵达目的地,您需要报告,以便航空公司...

Booking and Refunds

我如何从汉莎航空获得退款?

汉莎航空为航班取消或延误提供退款。要处理退款,请转至汉莎航空的“我的预订”页面并使用您的预订...

如何通过汉莎航空更改行程?

如果意外变化意味着您需要重新安排通过汉莎航空预订的航班,您可以通过修改您的...

我该如何预订汉莎航空?

如今,公司越来越难以联系他们。有时您只想预订航班。以下是如何进行预订...

Special Requests

我如何对搭乘汉莎航空的航班提出特别要求?

如果您乘坐汉莎航空旅行并需要对餐食或轮椅支持提出特殊要求,我们会为您提供一切...

我可以在汉莎航空航班上预先选择座位吗?

是的,汉莎航空为其乘客提供选座服务。所有汉莎航空航班均可预选座位。作为...

Baggage and Pets

我搭乘汉莎航空航班的行李限额是多少?

汉莎航空航班的行李限额可能会有所不同,具体取决于旅行舱位和目的地。作为一般准则,...

我可以携带宠物乘坐汉莎航空航班吗?

是的,汉莎航空允许乘客在航班上携带宠物。但是,某些准则和限制适用。小型犬和...

Travel Documents

搭乘汉莎航空的航班进行国际旅行需要什么文件?

要搭乘汉莎航空的航班进行国际旅行,您将需要某些文件以确保旅程顺利。首先,有效护照是...

预订汉莎航空航班接受的付款方式有哪些?

汉莎航空接受各种形式的航班预订付款方式。客户可以方便地使用Visa、...等主要信用卡进行支付。

Check-in Options

汉莎航空 航班有哪些办理登机手续的方式?

汉莎航空提供各种便捷的值机选项,以满足乘客的喜好并节省宝贵的时间。首先,旅客...

Food and Beverage

我可以携带自己的食物登机吗?

是的,乘客可以携带自己的食物登上汉莎航空的航班。然而,有一些因素需要记住......

Travel Classes

汉莎航空 航班有哪些舱位可供选择?

汉莎航空提供多种旅行舱位以满足不同乘客的喜好和预算。可用的舱位包括经济舱 经济舱提供舒适的座椅、免费餐食和机上娱乐。优选经济舱提供更多的腿部空间、增强的便利设施和独立的客舱,带来更宽敞、更轻松的体验。商务舱可确保提供带平躺床的豪华座椅、美食、休息室专属使用权以及整个旅程的个性化服务。头等舱提供非凡的奢华体验,包括宽敞的套房、敬业的员工、顶级设施、高级餐饮选择以及专属头等舱休息室。旅客可以根据自己的需求和预算选择自己喜欢的舱位,确保汉莎航空提供舒适、愉快的飞行体验。...

Electronic Devices

汉莎航空飞行期间对电子设备有任何限制吗?

是的,出于安全原因,汉莎航空对飞行期间的电子设备有一定的限制。乘客可以携带和...

Airport Transfers

转机汉莎航空航班有哪些机场接送方式?

有多种便捷的机场接送选择可供转机汉莎航空航班。乘客可以搭乘汉莎航空...

Special Services

是否有针对残疾或健康状况乘客的特殊服务?

是的,汉莎航空为残疾或身体状况不佳的乘客提供一系列特殊服务。他们的服务旨在确保...

Cancellation Policy

汉莎航空 航班的取消政策是什么?

汉莎航空航班的取消政策允许乘客在购买后 24 小时内取消预订,而不会产生...
我们会查看客户向 GetHuman 报告的 Lufthansa 个问题,以确定哪些问题最为常见,以及需要花多少时间研究如何解决这些问题。
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