Duolingo Customer FAQ

If the app stops working during a lesson, try closing and reopening the app, or check for any updates in your app store. If the issue persists, clearing the app's cache or reinstalling it might help. Make sure your device's operating system is up to date as well.

Prices may vary due to different promotions, payment methods, or subscription types. To initiate a family plan and potentially adjust your billing, please refer to the options available within the app for family plans. This may help you manage subscriptions and avoid additional charges. For credit inquiries, specific instructions can be found through the app or the billing section. There is a link to the most up-to-date contact information right here on this page you are viewing.

If a lesson freezes, try refreshing your browser or the app, depending on what you're using. Clearing your cache or restarting your device might also help resolve the issue. If the problem persists, check for any available updates for the app or browser.

To change your password, go to the login page and select the “Forgot password?” link. You will be prompted to enter the email address associated with your account. Follow the instructions sent to your email to reset your password. If you have further issues, refer to the support options available on this page for assistance.

To reset your password, go to the login page and click on "Forgot password?" Follow the prompts to enter your email address associated with your account. You will receive instructions on how to reset your password via email. Make sure to check your spam or junk folder if you don’t see the email in your inbox.