免费 · Mon - Sun 8am-7:30pm CST · Press 0 then 0, then say "Mileage Plus" when prompted. For Mileage Plus Personal Miles. · Would you like for me to send a text message to the number you are calling from now to continue this call via text? Say yes or no. · 可用的免费工具：代我通话、无需等待、安排我的通话
免费 · 24 hours, 7 days · Use this number for post-travel feedback voicemail · To speak to a representative about future travel or travel in progress, press 1. If your travel is completed and you want to provide feedback, please go to the website. · 可用的免费工具：代我通话、无需等待、安排我的通话
免费 · 24 hours, 7 days · Press 0 at each prompt for International flights · How can I help you? Please say in a few words how we can help you today. · 可用的免费工具：代我通话、无需等待、安排我的通话
免费 · 24 hours, 7 days · After the automated response begins, press 0, then 0 again, and when asked if your travel is limited to the US and Mexico, say · How can I help you? Please say in a few words how we can help you today. · 可用的免费工具：代我通话、无需等待、安排我的通话
免费 · 24 hours, 7 days · For Platinum Preferred and Premier reservations only · Say or enter your mileage reward number. If you don't know it, say continue. · 可用的免费工具：代我通话、无需等待、安排我的通话
免费 · 24 hours, 7 days · After the automated voice begins, press 0 and then 0 again. You will be prompted to enter a Mileage Plus number if you have one. · Choose one of these baggage options: track my bag, report missing bag, lost carry-on item, baggage allowance or fees, or other options. · 可用的免费工具：代我通话、无需等待、安排我的通话
免费 · Mon-Fri 8am-8pm CST · For United Club members only: after the automated voice begins, press 0, then 0 again. · Please choose an option. You can say United Club Service Center, Lost and Found, or more options. · 可用的免费工具：代我通话、无需等待、安排我的通话
免费 · 24 hours, 7 days · After the automated voice begins, press 0, the 0 again. When asked if your travel is within the United States, say "yes" for domestic or "no" for international flights. · How can I help you? Please say in a few words how we can help you today. · 可用的免费工具：代我通话、无需等待、安排我的通话
以下是我们的研究团队对United Airlines电话系统问候方式的描述： How can I help you? Please say in a few words how we can help you today.
以下是我们最新的技巧，可帮助您在电话菜单中最快找到真人：When the voice starts talking, press "0", then press "0" again when he continues talking. Then say, "Yes," if your reservation is within the United States or "No," if it is international.
以下是我们从 United Airlines 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
当电话系统第一次应答时听到
"Thanks for calling United Airlines.
We're receiving significantly more calls than normal, and hold times may be longer than usual.
If you're not traveling within seventy two hours, we ask that you contact us closer to your trip to allow us to prioritize, though, with more immediate travel plans.
You can also change your plans online or on the United mobile app.
If you booked your travel through a travel agency, please reach out to them for assistance.
We appreciate your patience."
与 United Airlines 的通话摘录
Sunday, January 7, 2024 2:46 AM
他们可能需要您帐户上的电话号码
"Thanks for calling United Airlines.
We're receiving significantly more calls than normal, and hold times may be longer than usual.
If you're not traveling within seven seventy two hours, we ask that you contact us closer to your trip to allow us to prioritize those with more immediate travel plans.
You can also change your plans online or on the United mobile app.
If you booked your travel through a travel agency, please reach out to them for assistance.
We appreciate your patience.
Don't want to stay on the phone? Text us for customer service on the go.
Would you like me to send you a text to the mobile number you are calling from so you can continue this conversation through text?"
与 United Airlines 的通话摘录
Wednesday, July 24, 2024 1:08 PM
他们可能会询问您打电话的原因（而不是菜单）
"Thanks for calling United Airlines.
How can I help you? Please say in a few words while you are calling us today."
与 United Airlines 的通话摘录
Wednesday, June 19, 2024 5:27 PM
他们可能会要求您说出或输入信息
"For example, you can say things like, I need help checking in for my flight, or I'd like to use my travel credits."
与 United Airlines 的通话摘录
Monday, May 27, 2024 4:43 PM
营业时间是几点？我应该什么时候打电话？
United Airlines 负责运营此 800-864-8331 电话号码 24 hours, 7 days 的呼叫中心。简短的回答是您应该调用 Thursday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 6,899 通电话样本的分析（见上文）。
当我们提到繁忙或非繁忙时段时，我们指的是通话量。最繁忙的时段是拨打此 United Airlines 电话号码的人最多的时段（非繁忙时段拨打的人较少）。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 United Airlines 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员，因此在最繁忙的时段，您可能会遇到较短的等待时间。当我们提到最佳通话时间时，我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 United Airlines 最不繁忙的一天是 Sunday。最繁忙的一天是 Monday，相比之下，这一天平均通话量多 24%。再次强调，这是基于过去 90 天内使用我们的 AI 网络电话拨打的 6,899 个电话的样本。
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
客户为何致电United Airlines
如果您在致电 United Airlines 之前有时间阅读一些资料，我们建议您阅读一些针对具体问题的文章。