Most people call United Airlines to discuss options for flight reservations and adjustments, accessing their account information or to manage their miles as part of the airlines' MileagePlus rewards program. I have an account with United, and wanted to discuss the process for redeeming my accrued miles since I have never done so.
As soon as you call, an automated recording informs you of a new option for communicating with customer service representatives via text message. You first must agree to this option by saying yes to receiving a text from United to the phone you're calling from. I thought this was a unique way of receiving assistance without having to wait on hold so I gave it a try.
Upon receiving United's text message, you click on a link in the text depending on the type of phone you're using, iPhone or Android. I clicked on the iPhone link and an Apple iOS Business Chat popup opened, which allowed me to interact via text with a virtual assistant. I was initially under the impression, based on the automated recording from the phone call, that I would be texting with an actual agent. This didn't happen at first.
This virtual assistant began the text conversation with a menu of options ranging from account assistance and rewards details to travel information and reservations. I was asked to supply my account number and password, but if you don't have this information or can't remember it, United can access your account using your email address and date of birth. This option worked for me. My MileagePlus account details, as well as a password reset link, were then sent to my email.
Another menu of options was texted to me after I provided my account number but by then I was tired of texting and chose the option to actually chat with an agent. More texts were sent to me, indicating I needed to provide my reference number, full name and a sentence stating how I could be helped and an agent would reply to me as soon as possible. Within five minutes, I was given the name of a United representative who would be assisting me.
This entire process took at least 20 minutes. At this point, I decided to let the rep know I'd rather get on the phone with an agent since I was only asking a simple question. He acquiesced and the text conversation ended. I called back and waited on hold for at least 5 minutes after selecting the option to speak with someone. I was finally connected with an agent and received the information I needed regarding how to redeem my miles for future flights, hotel reservations or car rentals. In addition, the rep explained that these details are easily accessible online via my account. While I appreciate the attempt to streamline assistance via text, it became more tedious than helpful.
该United Airlines电话号码在10中排名#2,因为218,658 United Airlines个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-421-4655的原因是为了解决Refund Flight, Baggage Problem, Change Flight, Flight Inquiry, Special Request之类的问题而联系United Airlines Mileage Plus部门。据我们所知,United Airlines在India or Philippines or Massachusetts or Ohio or North Carolina or Nevada or Illinois设有呼叫中心位置,您可以在开放时间Mon - Sun 8am-7:30pm CST打电话。 United Airlines有10个电话号码和20不同的获取客户帮助的方式。我们已经收集了有关800-421-4655以及在像您这样的客户的帮助下致电或联系United Airlines的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用United Airlines应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-421-4655无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在United Airlines Mileage Plus座席可以通话时给您回电。它在此处不可用,但是当United Airlines以外的公司将来出现客户服务问题时,请留意此事。一旦与United Airlines的Mileage Plus部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-421-4655是United Airlines最受欢迎的电话号码(2),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-864-8331是他们总体上最好的客户电话号码,并且我们汇总了他们20的联系支持人员的总方式,供您查看。当您尝试通过致电United Airlines获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为30%,而他们的总体帮助得分为31%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。