免费 · Mon-Fri 7am-7pm EST · This is the number for the Social Security Administration ID Theft/Fraud Reporting · Fraud Hotline - Received a call from someone, press 1. Report identity theft, press 2. Report Medicare or Medicaid fraud, press 3. Need help with social security benefits, press 4. To report social security fraud, press 5.
以下是我们最新的技巧,可帮助您在电话菜单中最快找到真人:Press 0 then 1 then 2 then 1, then 0# then 1
以下是我们的研究团队对Social Security电话系统问候方式的描述: How can I help you today?
以下是我们从 Social Security 的电话菜单和提示中找到的一些片段,它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性:
当电话系统第一次应答时听到
"Thank you for calling Social Security.
Our website, w w w dot s s a dot g o v, is the best way to get help.
Please be of individuals impersonating Social Security employees over the phone.
If you suspect you have received a scam call, you should report details of the call to the office of the inspector general online at w w w dot o I g dot s s a dot gov slash report.
To ensure quality, your call may be monitored or recorded.
At the conclusion of your call, we would like you to participate in a short survey and tell us about your experience.
If you would like to participate in the survey, please stay on the line after the agent hangs up.
The twenty twenty four cost of living adjustment or COLA for Social Security and Security Income or SSI beneficiaries will be three point two percent.
Changes in payment amount resulting from the COLA will be included in the SSI payments dated December twenty ninth twenty twenty three, and the Security payments dated January twenty twenty four.
If you opted to receive messages in message center through your My Social Security account, we will send email or text when your colon notice is available."
与 Social Security 的通话摘录
Sunday, January 21, 2024 6:42 AM
他们可能会要求您说出或输入信息
"Thank you for calling Social Security.
To ensure quality, your call may be monitored or recorded.
Please be aware of individuals impersonating social Security employees over the phone.
If you suspect you have received a scam call, you should report the details of the call to the office of the inspector general online at o I g dot s s a dot g o v forward slash report.
You can find the Social Security Administration online at w w w dot social security dot g o v.
Just so you're aware, our offices are currently closed, but I can help you.
If you need to speak with someone, please call back during our regular office hours Monday through Friday, eight AM to seven PM.
How can I
I need
Let's try again?
You can say claim status or press one."
与 Social Security 的通话摘录
Saturday, March 16, 2024 5:26 PM
营业时间是几点?我应该什么时候打电话?
Social Security 负责运营此 800-772-1213 电话号码 Mon-Fri 7am-7pm ET 的呼叫中心。简短的回答是您应该调用 Friday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 230 通电话样本的分析(见上文)。
重要提示:繁忙时间、等待时间、最佳通话时间
当我们提到繁忙或非繁忙时段时,我们指的是通话量。最繁忙的时段是拨打此 Social Security 电话号码的人最多的时段(非繁忙时段拨打的人较少)。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Social Security 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员,因此在最繁忙的时段,您可能会遇到较短的等待时间。当我们提到最佳通话时间时,我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 Social Security 最不繁忙的一天是 Friday。最繁忙的一天是 Monday,相比之下,这一天平均通话量多 46%。再次强调,这是基于过去 90 天内使用我们的 AI 网络电话拨打的 230 个电话的样本。
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
最短的等待时间
我们测量了最短保持时间为 Monday。队列中等待时间最长的平均时间为 Friday。
致电Social Security的最佳时间
总而言之,致电 Social Security 的最佳日子是 Friday。这一天的电话系统等待时间并不是最短的,但我们仍然推荐它,因为它是低通话量和短等待时间的理想组合。此外,我们相信Social Security在Friday的呼叫中心人员配备很到位。
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
客户为何致电Social Security
如果您在致电 Social Security 之前有时间阅读一些资料,我们建议您阅读一些针对具体问题的文章。
以下是最近对 Social Security 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似?
在线帐户访问: "I need help with accessing my online account."
- 来自持续 9 分 49 秒的通话,May 2, 2024 8:52 PM
暂停付款: "Hi. Excuse me. I am calling on behalf work for a group home, and one of my individuals her mother was her guardian."
- 来自持续 110 分 12 秒的通话,May 1, 2024 2:36 PM
申请孩子的社会保险号码: "I need to get my child's Social Security number."
- 来自持续 9 分 32 秒的通话,Apr 26, 2024 9:44 PM
更新存款信息: "I would like to update my deposit information."
- 来自持续 22 分 31 秒的通话,Apr 12, 2024 10:37 PM
申请更换 SSA 表格: "Need to find out how I go about printing out a replacement SSA ten ninety nine or an SSA ten forty two f."
- 来自持续 14 分 18 秒的通话,Apr 11, 2024 7:51 PM
寻求代理协助: "I need help from an agent."
- 来自持续 3 分 50 秒的通话,Apr 11, 2024 3:50 PM
寻求账户帮助: "How can I help you today? Thank you representative."
- 来自持续 2 分 50 秒的通话,Apr 10, 2024 5:43 PM
协助修改纳税申报表: "Hello. I sent a new ten forty for the years twenty nineteen and twenty twenty with a higher income, and it's not reflecting in my earning statement."
- 来自持续 46 分 7 秒的通话,Mar 27, 2024 2:00 PM
询问配偶福利: "I'm calling about Social Security, inquiring about spousal benefits."