免费 · Press random keys in response to "say..." prompts until the robot says "Since I'm having trouble understanding you, let me transfer you to a customer service advocate [sic]." ·
"Thank you for calling OptumRx.
Your call may be monitored or recorded for quality purposes.
For English, just remain on the line.
Are you a member, pharmacist, or provider?"
与 OptumRx 的通话摘录
Thursday, January 4, 2024 7:03 PM
出于安全目的,他们可能会要求提供信息
"Thank you for calling OptumRx.
Your call may be monitored or recorded for quality purposes.
For English, just remain on the line.
I recognized the number you're calling from. So for security, please say your date of birth."
与 OptumRx 的通话摘录
Wednesday, April 3, 2024 12:30 AM
他们可能会询问您打电话的原因(而不是菜单)
"I got September fifth fifteenth nineteen forty eight.
Is that right?
Got it.
And what's your ZIP code?
Is that right?
Got it. Thank you for confirming your identity.
In a few words, please tell me the reason for your call today."
与 OptumRx 的通话摘录
Friday, March 8, 2024 9:32 PM
他们可能会要求您说出或输入信息
"For refills by mail, press or say one. For order status, press or say two."