"Welcome to Hotels dot com. Press one for English.
Your call may be recorded or monitored to train agents.
Ensure a quality experience, and help resolve any questions you may have.
For more info on how we use call recordings, view the privacy statement on our web site.
If you're calling with questions related to our new rewards program, one key press one now.
If not, please stay on the line.
Got it. Just so you know, you can easily view your One Key Cash earnings or request a correction via chat on our web site.
If you prefer, you can stay on the line to wait for an agent."
与 Hotels.com 的通话摘录
Friday, January 26, 2024 10:07 AM
他们可能会要求您使用拨号盘输入信息
"Welcome to Hotels dot com.
Press one for English.
Your call may be recorded or monitored to train agents.
Ensure a quality experience, and help resolve any questions you may have.
For more info on how we use call recordings, view the privacy statement on our website.
If you're calling with questions related to our new select an option when you hear it.
And I'll get got it. Change a booking. To better help you please enter your confirmation number."
取消预订查询: "I'm calling to see about a booking that I need to cancel."
- 来自持续 9 分 31 秒的通话，May 3, 2024 9:53 PM
延长奖励计划截止日期: "I've got a rewards program that says if I don't stay a night before today, my rewards are going to be canceled, can you extend it for the next six months?"
- 来自持续 18 分 19 秒的通话，Apr 28, 2024 12:40 PM
酒店预订问题: "The hotel has no hot water and needs to give a discount booked through your site."
- 来自持续 17 分 45 秒的通话，Apr 6, 2024 8:50 PM
因预订错误申请退款: "I would like to get a refund because I got the wrong date for my booking and needed it for tonight."
- 来自持续 17 分 45 秒的通话，Apr 6, 2024 8:29 PM
预订日期问题退款: "I accidentally put the wrong date, I needed it for today and I needed to stay tonight, but I put it on the wrong Saturday night."
- 来自持续 14 分 48 秒的通话，Apr 6, 2024 8:12 PM
电子邮件地址和预订问题: "I accidentally used a nonfunctioning email address when I made a hotel reservation, and now I can't access my account to confirm the booking status."
- 来自持续 15 分 55 秒的通话，Apr 5, 2024 10:25 AM
协助取消预订: "I need assistance with cancelling my reservation for Urban Loft in Berlin as the hotel only accepts cancellation requests via email."
- 来自持续 32 分 35 秒的通话，Apr 4, 2024 5:47 PM
提供预订详情: "I have no idea what else to give you because there is reservation number, ID number, booking number, email, everything."
- 通话时长为 47 分钟，Apr 4, 2024 4:56 PM
更改酒店预订: "Could you please help me to change the hotel?"
- 来自持续 15 分 52 秒的通话，Apr 1, 2024 11:23 PM
帐户访问问题: "I cannot seem to get into my account right now."
这是 Hotels.com 的最佳电话号码、实时当前等待时间以及跳过这些电话线直接转接至 Hotels.com 代理的工具。此电话号码是 Hotels.com 的最佳电话号码，因为在过去 18 个月中，有 27,378 个像您一样的客户使用了此联系信息并向我们提供了反馈。接听 800-346-8357 电话的客户服务部门解决的常见问题包括 Recover Account, Change a Reservation, Make a Booking, Cancel a Reservation, Problem With a Rental 和其他客户服务问题。您拨打的 Hotels.com 呼叫中心有来自 Philippines, El Salvador 的员工，根据客户的说法，该中心开放时间为 24 hours, 7 days。总共有 Hotels.com 有 1 个电话号码。与 Hotels.com 代表交谈的最佳方式并不总是很清楚，因此我们开始根据客户社区的建议汇编此信息。请继续分享您的经验，以便我们继续改进这一免费资源。