I have made a booking and it was charged. However, I did not receive a confirmation email nor I can find it under my bookings. Why?
There could be several reasons for not receiving a confirmation email or not finding your booking. It’s possible that the email address provided during booking was incorrect, or the email may have been filtered into your spam or junk folder. Additionally, if there was a technical issue during the booking process, it may not have been completed successfully. Please check your email thoroughly, including any filters, and confirm that the payment was processed. If the issue persists, please refer to the contact information provided on this page for assistance.
询问时间：Mar 19, 2025 9:21 AM
I need to talk to a live representative with hotels.com. How do I do that?
There is a link to the most up-to-date contact information right here on this page that you are viewing. You can use that to reach a live representative at Hotels.com.
询问时间：Feb 28, 2025 10:41 PM
Quel est le délai pour utiliser les nuits bonus ( gagnées ) ? Peut on utiliser deux nuits bonus ou plus d'affilée ?
Les nuits bonus que vous avez gagnées doivent être utilisées dans un délai spécifique, généralement précisé dans les conditions du programme. Il est possible d'utiliser deux nuits bonus ou plus d'affilée, tant que cela respecte la disponibilité et les conditions de l'hôtel. Assurez-vous de vérifier les politiques spécifiques de votre compte ou la réservation pour plus de précisions.
询问时间：Jan 28, 2025 1:29 PM
I don't have my confirmation number and I need to get the details of my reservation
You can find the details of your reservation by checking your email inbox for the confirmation email from Hotels.com. It should contain all the relevant information about your booking. If you are unable to locate it, consider checking your spam or junk folder.
询问时间：Dec 15, 2024 8:57 PM
Wie kann ich die Rechnungsadresse ändern lassen?
Um die Rechnungsadresse zu ändern, müssen Sie sich in Ihr Hotels.com-Konto einloggen und die Buchungsdetails aufrufen. Dort sollten Sie die Option finden, die Rechnungsadresse zu bearbeiten. Wenn Sie dabei Unterstützung benötigen, gibt es hilfreiche Informationen auf der Website.