以下是我们的研究团队对Georgia Power电话系统问候方式的描述： Which of these are you calling about? You can say "power outage or dangerous conditions," "billing & payments," "moving & transfer," or "something else."
以下是我们最新的技巧，可帮助您在电话菜单中最快找到真人：At the first menu, say "Something Else." Next, say, "Other."
以下是我们从 Georgia Power 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
当电话系统第一次应答时听到
"Good evening. Welcome to Georgia Power, a southern company.
Before we continue with the call, we would like to offer you the opportunity to provide feedback on select items after your call has been completed.
If you would like to take a post call survey, say survey.
Else, say continue.
Severe weather is expected in your area and may cause wide spread power outages.
Georgia Power is monitoring the changing weather and mobilizing crews to restore power to impacted customers as soon as possible.
For tips to stay safe during a storm, please visit georgia power dot com forward slash storm.
Say yes to continue or no to go to the main menu."
与 Georgia Power 的通话摘录
Friday, January 12, 2024 11:56 PM
他们可能需要您帐户上的电话号码
"To hear your current balance and due date, press one or say Beginning with the area code, please enter the ten digit telephone number of the account."
与 Georgia Power 的通话摘录
Thursday, August 15, 2024 7:02 PM
他们可能会询问您打电话的原因（而不是菜单）
"Good evening. Welcome to Georgia Power, a southern company.
Before we continue with the call, we would like to offer you the opportunity to provide feedback on select items after your call has been completed.
If you would like to take a post call survey, say survey.
Else, say continue.
At Georgia Power, we are committed to protecting your personal and account information.
We do not demand payments in person or over the phone for your home or business account to avoid disconnection.
Or visit georgia power dot com slash scam.
Say yes to continue or no to go to the main menu.
Main menu.
Which of these are you calling for? You can say power outage or dangerous condition, say billing and payments, say moving and transfers, Say something else."
与 Georgia Power 的通话摘录
Tuesday, November 26, 2024 1:35 AM
他们可能会要求您说出或输入信息
"You have reached the Georgia Power automated self-service system.
If you are calling about a power outage, dangerous condition, or for any other power problem, press zero or say power problem."
与 Georgia Power 的通话摘录
Monday, December 2, 2024 2:15 PM
第一个电话菜单
"You have reached the Georgia Power automated self-service system.
If you are calling about a power outage, dangerous condition, or for any other power problem, press zero or say power problem.
To hear your current balance and due date, press one or say balance."
与 Georgia Power 的通话摘录
Monday, September 9, 2024 7:45 PM
营业时间是几点？我应该什么时候打电话？
Georgia Power 负责运营此 888-660-5890 电话号码 Mon-Fri 7am-7pm ET 的呼叫中心。简短的回答是您应该调用 Thursday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 1,225 通电话样本的分析（见上文）。
当我们提到繁忙或非繁忙时段时，我们指的是通话量。最繁忙的时段是拨打此 Georgia Power 电话号码的人最多的时段（非繁忙时段拨打的人较少）。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Georgia Power 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员，因此在最繁忙的时段，您可能会遇到较短的等待时间。当我们提到最佳通话时间时，我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 Georgia Power 最不繁忙的一天是 Tuesday。最繁忙的一天是 Friday，相比之下，这一天平均通话量多 22%。再次强调，这是基于过去 90 天内使用我们的 AI 网络电话拨打的 1,225 个电话的样本。
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
客户为何致电Georgia Power
如果您在致电 Georgia Power 之前有时间阅读一些资料，我们建议您阅读一些针对具体问题的文章。