Sony Phone Number

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800-430-4433
Customer service
Current Wait: 21分钟 (15m avg)
Hours: Mon-Fri 9am-8pm EST; best time to call: 9:10am
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Reasons customers like you called recently

I don’t remember my back up code. I had my phone and game stolen. And I’m signing in to...
Won’t let me buy plus
PlayStation * stuck in safe mode
After reporting attempted fraud on my PS* I was permanently suspended. I didn't do any...
The left stick of my dualsense controller is damaged and I need a replacement.
My PS* exteral hard drive can't find my War zone
I have an ps* account I made and I am needing to verify my account but when I get the c...
Channel is not working not premium show working
I am un able to sign in to my Playstation network on my Playstation *. Everytime i sign...
I need a replacement remote for a s t e d e *** receiver
My account isnt letting me login since it had * step verification and the number is my...
IF I TAKE SONY LIV PREMIUM THEN WILL I GET ALL PROGRAMS LIVE OR NOT
I’m playing nba *k **, and as I progress through the game I get to my first tournament...
My name is Tom meah I created a **** account on website long time ago when ps* came out...
I need a new remote control for my T.V. Model nr. KDL-**EX***. serial number...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Sony's Phone-Based Customer Care

Sony is a major manufacturer of professional and consumer electronics. With customers around the world, Sony's customer service centers receive a high volume of calls every day.

Why Do People Call Sony Customer Support?

People call Sony customer support for a range of reasons, including:

  • Technical support
  • Questions about products
  • Questions about warrantees
  • Troubleshooting advice
  • Help with setting up and operating products

Best Practices for Calling Sony Customer Service

Before calling Sony, check to make sure that you are using the correct number. The customer support page on Sony's website provides you with guidance in finding the correct department to call. Double-check the hours of operation to avoid frustration.

Have your product, your invoice and any other relevant information, such as a warranty, in front of you. It's also a good idea to have pen and paper handy so that you can take notes during your call.

Be prepared to give the representative who answers your call details about your product or products, including serial and model numbers.

How Do People Feel About Their Calls to Sony Customer Support?

Sony is a very large company, so it is not surprising that one can find a range of opinions about Sony's customer service online. While some people are very happy with the phone-based customer service they have received, others have made complaints.

Some of the more significant complaints have focused on the training that Sony representatives have received and their inability to fully understand the nature of some issues, such as the limits of warranty coverage

Notable Media Reports

In one case, a man contacted a noted consumer advocate for help in dealing with Sony over the way an extended warranty had been worded and was now being interpreted by Sony.

In this case, Sony eventually agreed that the warranty had been badly worded and offered to refund the cost of the warranty. However, this would not the necessary repairs to the device for which the warrantee had been purchased. Eventually, and after third-party intervention, Sony agreed to compensate the purchaser appropriately.

What Kind of Issues Can Sony Customer Support Resolve?

Sony customer support can resolve many issues by phone, including researching warranty information, troubleshooting products, and clarifying operational issues and proper usage of a product.

What Can't Be Resolved by Phone With Sony?

Some technical support and repair problems will require working with a technician or an expert who can teach you how to use your Sony product. In such cases, you'll need to schedule a face-to-face appointment.

If you have to return or exchange a product, you'll have to do that on your own, usually by bringing your item to a retailer or shipping it to a Sony distribution or repair center. Your other option might be to ship the item via the post office or through a delivery service.

What Can I Do If I Am Unhappy With My Call to Sony?

If you get off the phone with Sony and feel as though you didn't get much accomplished, don't fret. There are still options for resolving your issue or issues.

The first thing to do is to review the notes that you took during your call. If you weren't able to take notes while speaking to a Sony representative, take a few minutes to jot down or type out what happened. This information can be useful when explaining your situation to other Sony employees.

Next, call Sony back. Keep in mind that not all customer service representatives are created equal. Some have more experience or training and may be able to resolve your situation or provide guidance for doing so.

Another option is to use a different method of getting in touch. Sony offers a live chat option from 8 am to midnight Eastern time. You can also send an email from Sony's website, though responses can take as long as 48 hours. A third option is contacting Sony through its social media platforms. Finally, Sony does offer a customer forum where you can ask questions of other Sony product users.

One advantage of these other methods is that you'll have a record of your conversation, something that can be useful when escalating your case. The record can also serve as documentation if you have to work with a third party, such as a bank or credit card company, to resolve your issue.

Customer Number 800-430-4433 - by the Numbers

拨打电话800-430-4433
可以回叫
真人接听的电话
您呼叫的部门客户服务
呼叫中心时间美国东部时间周一至周五上午9点至晚上8点
最佳拨号时间上午9:10
将迷宫导航到人类按5,然后按0,然后按0
平均等待
当前等待21
排名(电话号码中)1
排名(总体)1
替代方法电话,网络
沟通质量78%
帮助质量71%
客户票3,445
信息最后更新Sun Sep 12 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Sony's Best Toll-Free/800 Customer Phone Number

这是Sony的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到Sony座席的工具。该电话号码是Sony的最佳电话号码,因为像您这样的43,722客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答800-430-4433的呼叫的客户服务部门解决的常见问题包括Password Reset, Device Support, Banned Account, Technical Support, Warranty Claim/Repairs和其他客户服务问题。您要呼叫的Sony呼叫中心有India, Philippines名员工,并且根据客户而开放Mon-Fri 9am-8pm EST。 Sony总共有5个电话号码。与Sony代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Sony - by phone or otherwise

尽管800-430-4433是Sony最好的免费电话号码,但是共有6种方法可以与他们联系。根据其他Sony个客户的说法,与他们的客户支持团队联系的下一个最佳方法是拨打其技术支援部门的877-865-7669电话号码。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过877-865-7669来购买技术支援。如果您认为此信息不正确或知道与Sony联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Sony.

What is GetHuman's Relationship to Sony?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sony. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Sony Contact Info

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Sony服务台
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