免费 · Keep hitting 0,0,0,0 · Received an error message while processing an order, press 1. Problems logging in, or questions about your user ID or password, press 2. Having trouble viewing a webpage or receiving error messages, press 3. For all other internet-related services, press 4. For any other questions, press 9.
GetHuman 的研究人员经常拨打这个 Southern California Edison 电话号码来记录电话系统。
以下是我们最新的技巧,可帮助您在电话菜单中最快找到真人:Press 9 at the first menu, then press 0, next press 0 again.
以下是我们的研究团队对Southern California Edison电话系统问候方式的描述: Electrical hazard, power outage, or repair, press 1. For everything else, press 9.
以下是我们从 Southern California Edison 的电话菜单和提示中找到的一些片段,它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性:
当电话系统第一次应答时听到
"Good evening.
Thank you for calling Southern California Edison.
The information we collect in this call is to serve you and validate your identity.
For more information about your rights, visit s c e dot com slash c c p a.
Southern California Edison has staff available during the holiday to assist with outage, public safety, and emergency services.
As an alternative, most transactions are available twenty four hours using our automated phone system or online at s c e dot com.
Please choose from the following emergency and automated services.
For electrical hazards, power outages, and repair, press one.
For billing, payments, extensions, or service disconnect, That wasn't what I expected.
Let's try again. Please choose from the following emergency and automated services."
与 Southern California Edison 的通话摘录
Tuesday, January 2, 2024 5:42 AM
他们可能会要求您使用拨号盘输入信息
"Good morning. Thank you for calling Southern California Edison.
The information we collect in this call is to serve you and validate your identity.
For more information about your rights, visit s c e dot com slash c c p a.
Callers are currently experiencing very long hold times to speak to a customer service representative.
Our priority is handling electrical hazards, outages, and service disconnects.
Please use our automated system or s c e dot com to complete all other request types.
Thank you. To report a hazard or outage, press one.
For billing, payments, and extensions, two.
To start, stop, or transfer your electric service, three, For energy and cost saving programs, four.
To verify an SCE field employee, five.
For everything else, six.
If you have received a past due or this disconnection notice, you can save time by using our automated phone system to make a payment or request a payment extension.
The payment extension you are offered is the same option that you will receive if you speak with a customer service representative.
Please enter your account number or press the star key to enter your phone number."
与 Southern California Edison 的通话摘录
Monday, March 25, 2024 4:44 PM
第一个电话菜单
"Good afternoon. Thank you for calling Southern California Edison.
The information we collect in this call is to serve you and validate your identity.
For more information about your rights, visit s c e dot com slash c c p a.
We are experiencing longer than normal hold times.
Our priority is handling emergency outage, service disconnects, and move requests.
To save time, use our automated system or s c e dot com to easily complete all other request types.
For electrical hazards, power outages, and repair, press one.
For billing, payments, and extensions, press two.
To turn on, off, or transfer service, press For programs, optional rates, and information on SCE c e dot com, press four.
If you are calling to verify a Southern California Edison employee or contractor at your location, press five."
与 Southern California Edison 的通话摘录
Thursday, February 22, 2024 8:49 PM
按1后
"To turn on, off, or transfer service, SCE reminds us customers to never touch a downed power line.
If you see a downed line, dangling wire, or wire low enough to touch, even if it seems not to be live, don't touch it.
Stay one hundred feet away and call nine one one immediately.
For electrical hazards such as down power lines, a line that is low enough to touch, items in the power lines, or damaged electrical equipment, press one.
If your power is completely out, you are following up on an existing outage report or you would like to get outage status by ZIP code, press two."
与 Southern California Edison 的通话摘录
Saturday, March 9, 2024 2:18 AM
营业时间是几点?我应该什么时候打电话?
Southern California Edison 负责运营此 800-655-4555 电话号码 Mon-Fri 7am-7pm, Sat 8am-5pm PT 的呼叫中心。简短的回答是您应该调用 Monday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 1,039 通电话样本的分析(见上文)。
重要提示:繁忙时间、等待时间、最佳通话时间
当我们提到繁忙或非繁忙时段时,我们指的是通话量。最繁忙的时段是拨打此 Southern California Edison 电话号码的人最多的时段(非繁忙时段拨打的人较少)。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Southern California Edison 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员,因此在最繁忙的时段,您可能会遇到较短的等待时间。当我们提到最佳通话时间时,我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 Southern California Edison 最不繁忙的一天是 Saturday。最繁忙的一天是 Thursday,相比之下,这一天平均通话量多 357%。再次强调,这是基于过去 90 天内使用我们的 AI 网络电话拨打的 1,039 个电话的样本。
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
最短的等待时间
我们测量了最短保持时间为 Monday。队列中等待时间最长的平均时间为 Wednesday。
最佳通话时间
总而言之,致电 Southern California Edison 的最佳日子是 Monday。虽然这不是最不忙的一天,但是等待时间最短,再加上当天比较忙,这告诉我们,Southern California Edison 会在 Monday 安排人员来处理更高的呼叫量,因此这是拨打电话的最佳时机。
为什么要拨打这个Southern California Edison号码?
以下是最近对 Southern California Edison 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似?
索取纸质账单: "I would like to reinstate a paper bill because I haven't been receiving them via email or whatever."
- 来自持续 19 分 43 秒的通话,Apr 3, 2024 12:45 AM
账单查询仪表问题: "I had a meter exchange, and that means my meter wasn't working correctly."
- 来自持续 55 分 17 秒的通话,Mar 25, 2024 4:44 PM
对 AMP 计划的困惑: "I received a letter for my approval for the AMP program, but online it says zero balance and past due payment needed."
- 来自持续 13 分 18 秒的通话,Mar 20, 2024 4:00 PM
协助 CareFerritt 计划重新认证: "I'm very confused about my recertification process and keep receiving letters and emails to recertify."
- 来自持续 11 分 55 秒的通话,Mar 19, 2024 10:10 PM
面板升级请求: "I was calling because I want to get a quote to upgrade the panel."
- 来自持续 21 分 49 秒的通话,Mar 12, 2024 12:21 AM
付款安排查询: "I set up a payment arrangement so I wouldn't have to pay that two twenty five twelve today."
- 来自持续 49 分 39 秒的通话,Mar 11, 2024 5:42 PM
帐单查询: "I noticed that it made an automatic payment for tomorrow."
- 来自持续 23 分 46 秒的通话,Mar 7, 2024 5:41 PM
帐单付款问题: "I had a bill pay that was sent to an old account and needs to be credited to my current billing account."
- 通话时长为 30 分钟,Mar 4, 2024 10:07 PM
账户注册协助: "I keep trying to put my account number in, and it won't go through."
- 来自持续 61 分 29 秒的通话,Mar 2, 2024 6:12 PM
付款安排协助: "I just need to keep my service on, I have a young child."
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
更多联系Southern California Edison客服的方式
当然,除了电话之外,还有其他方式可以联系Southern California Edison客服。下面我们按媒介列出了最佳方式。