免费 · Mon-Fri 7am-7pm · Direct to a human · What's the phone number on your account? You can also say "find my account another way" or say "I am a new customer."
GetHuman 的研究人员经常拨打这个 Duke Energy (IN) 电话号码来记录电话系统。
以下是我们最新的技巧，可帮助您在电话菜单中最快找到真人：Press 1
以下是我们的研究团队对Duke Energy (IN)电话系统问候方式的描述： What's the phone number on your account? You can also say "find my account another way" or say "I am a new customer."
以下是我们从 Duke Energy (IN) 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
当电话系统第一次应答时听到
"Duke Energy. Your call may be recorded.
Good afternoon. Stacy.
Beginning at seven PM on January the nineteenth, we will be making system upgrades.
While we perform these improvements, many of our automated and online services will be temporarily unavailable."
与 Duke Energy (IN) 的通话摘录
Tuesday, January 16, 2024 7:44 PM
出于安全目的，他们可能会要求提供信息
"Duke Energy. Your call may be recorded.
Just so you know, our customer care specialist may not be available right now.
But I can still help. For security, please spell your last name one letter at a time."
与 Duke Energy (IN) 的通话摘录
Saturday, January 6, 2024 2:54 AM
他们可能需要您帐户上的电话号码
"Duke Energy. Your call may be recorded.
Wait times to speak with a specialist may be longer than normal due to high call volumes.
You can complete most routine requests through our automated system.
Or for twenty four seven access, visit our website at duke dash energy dot com.
If you have a more complex need, please remain on the line, and we'll be happy to assist.
Thank you for your patience. What's the phone number on your account?"
与 Duke Energy (IN) 的通话摘录
Monday, April 1, 2024 4:22 PM
他们可能会询问您打电话的原因（而不是菜单）
"You can also say find my account another way or I'm a new customer.
Have you already started the process with us for setting up your service?
Have you applied for service with us yet?
Star to connect you with the right specialized agent and avoid multiple transfers, please tell me the reason for your call."
与 Duke Energy (IN) 的通话摘录
Monday, March 18, 2024 5:33 PM
他们可能会要求您使用拨号盘输入信息
"You can also say find my account another way or I'm a new customer.
Enter your phone number. Otherwise, if you'd rather find your account another way, press one. If you're a new customer, press two."
与 Duke Energy (IN) 的通话摘录
Monday, March 25, 2024 5:01 PM
他们可能会要求您说出或输入信息
"Have you already started the process with us for setting up your service?
Need service today or over the weekend? Duke Energy has recently enabled same day and Saturday options online at duke dash energy dot com forward slash start.
Be sure to have your new address, Social Security number, and the date you would like service
to begin. Let's make sure we start the right service for you.
Please pick from the following, business or residential.
For faster service, I can text you a link to an online form to start electric service today or over the weekend.
Which number should I use to text? You can say, text this number, use a different one, or say, no thanks."
与 Duke Energy (IN) 的通话摘录
Wednesday, March 20, 2024 6:42 PM
第一个电话菜单
"Duke Energy.
Your call may be recorded.
What's the phone number on your account?
You can also say find my account another way or I'm a new customer.
Sorry. Enter your phone number. Otherwise, it you'd rather find your account another way, press one.
If you're a new customer, press two."
与 Duke Energy (IN) 的通话摘录
Thursday, April 25, 2024 2:07 PM
营业时间是几点？我应该什么时候打电话？
Duke Energy (IN) 负责运营此 800-521-2232 电话号码 Mon-Fri 7am-7pm ET 的呼叫中心。简短的回答是您应该调用 Wednesday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 398 通电话样本的分析（见上文）。
重要提示：繁忙时间、等待时间、最佳通话时间
当我们提到繁忙或非繁忙时段时，我们指的是通话量。最繁忙的时段是拨打此 Duke Energy (IN) 电话号码的人最多的时段（非繁忙时段拨打的人较少）。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Duke Energy (IN) 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员，因此在最繁忙的时段，您可能会遇到较短的等待时间。当我们提到最佳通话时间时，我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 Duke Energy (IN) 最不繁忙的一天是 Wednesday。最繁忙的一天是 Friday，相比之下，这一天平均通话量多 56%。再次强调，这是基于过去 90 天内使用我们的 AI 网络电话拨打的 398 个电话的样本。
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
最短的等待时间
我们测量了最短保持时间为 Wednesday。队列中等待时间最长的平均时间为 Friday。
致电Duke Energy (IN)的最佳时间
总而言之，致电 Duke Energy (IN) 的最佳日子是 Wednesday。在这种情况下，这是显而易见的。Wednesday不仅是拨打此Duke Energy (IN)号码最不繁忙的一天，而且也是等待时间最短的一天。
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
客户为何致电Duke Energy (IN)
如果您在致电 Duke Energy (IN) 之前有时间阅读一些资料，我们建议您阅读一些针对具体问题的文章。
点击上面的链接即可获得几乎任何Duke Energy (IN)客户服务问题的答案，包括针对最复杂问题的分步指南。您还可以详细说明新问题并立即获得答案。
以下是最近对 Duke Energy (IN) 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似？
付款查询: "I just wanna make sure that it's being paid and that we're good."
- 来自持续 12 分 18 秒的通话，Apr 8, 2024 3:27 PM
无特定目的: ""
- 来自持续 4 分 46 秒的通话，Apr 8, 2024 3:18 PM
邻居家的树倒了: "A tree fell on my neighbor's service line and pulled it away from the house, but the electricity is still on."
- 来自持续 8 分 5 秒的通话，Apr 5, 2024 3:42 PM
账单查询及争议: "I'm calling to pay my bill but I'm disputing charges for a garage I don't live in."
- 来自持续 17 分 28 秒的通话，Apr 3, 2024 8:56 PM
账单差异: "It's got me on there as me owing six hundred and some dollars, and that's not correct."
- 来自持续 13 分 17 秒的通话，Apr 3, 2024 3:55 PM
逾期帐单帐户: "I'm trying to figure out why do I have a past due billing account on my credit record."
- 来自持续 10 分 32 秒的通话，Mar 25, 2024 7:57 PM
设置新服务: "I just moved in and need the lights turned on at my new address."
- 来自持续 15 分 18 秒的通话，Mar 25, 2024 7:54 PM
查询未付账单: "I'm trying to find out if I have an outstanding light bill through you guys, as I'm moving to another apartment and will need to pay the electric there."
- 来自持续 6 分 3 秒的通话，Mar 20, 2024 6:42 PM
付款查询: "I just wanna pay my bill."
- 来自持续 3 分 37 秒的通话，Mar 18, 2024 12:48 PM
付款安排请求: "I'm calling to see if I can make payment arrangements."
- 来自持续 5 分 24 秒的通话，Mar 5, 2024 4:52 PM
结论和结束语
这是 Duke Energy (IN) 的最佳电话号码、实时当前等待时间以及跳过这些电话线直接联系 Duke Energy (IN) 代理的工具。此电话号码是 Duke Energy (IN) 的最佳电话号码，因为在过去 18 个月中，有 13,194 个像您一样的客户使用了此联系信息并向我们提供了反馈。接听 800-521-2232 电话的客户服务部门解决的常见问题包括 Change Services, Setup Service, Overcharges on My Account, Cancel My Services, Meter Reading 和其他客户服务问题。与其先尝试致电 Duke Energy (IN)，不如先描述您的问题；这样我们也许可以推荐一种通过电话联系他们的最佳方式。总共，Duke Energy (IN) 有 3 个电话号码。与 Duke Energy (IN) 代表交谈的最佳方式并不总是很清楚，因此我们开始根据客户社区的建议汇编此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
GetHuman 不为 Duke Energy (IN) 提供呼叫中心服务或客户支持运营。这两个组织没有关系。GetHuman 构建免费工具并共享信息以帮助像 Duke Energy (IN) 这样的公司的客户。对于大型公司，包括我们的 GetHuman Phone 等工具，它允许您致电公司，但无需等待在线即可获得人工代表。 我们将继续致力于开发这些工具，以帮助像您（和我们自己！）这样的客户处理杂乱的电话菜单、等待时间和客户服务带来的困惑。只要您继续与您的朋友和亲人分享，我们就会继续努力。