What are the average wait times for customer service calls?

The average wait times for customer service calls at Duke Energy vary depending on the specific circumstances and call volumes. However, our goal is to provide prompt assistance to our customers. We constantly strive to minimize wait times and ensure efficient service. To expedite the process, we encourage customers to utilize our online resources such as our website and mobile app, which offer a range of self-service options for account management and bill payments. Additionally, our automated phone system can handle many inquiries without the need for a live representative. We appreciate our customers' patience and understanding during peak times when wait times may be longer.