免费 · 24 hours, 7 days · Stay quiet through the first menu, then say "No", then wait through the menu, then "I don't know it", then "Operator" then "Customer Service" · Are you calling as a member or a healthcare professional, broker, or group administration for an employer group? · 可用的免费工具：代我通话、无需等待、安排我的通话
免费 · 24 hours, 7 days · Stay quiet through the first menu, then say "No", then wait through the menu, then "I don't know it", then "Operator" then "Customer Service" · Are you calling as a member or a healthcare professional, broker, or group administration for an employer group? · 可用的免费工具：代我通话、无需等待、安排我的通话
免费 · Mon-Fri 7am-8pm, Sat 8am-5pm CST · Stay quiet through the first menu, then say "No", then wait through the menu, then "I don't know it", then "Operator" then "Customer Service" · Calling to make a payment? Say "payment" or press 1. Checking the status of an application? Say "application" or press 2. If you are an existing member or recently enrolled, say "member" or press 3. Calling about becoming a new member? Say "New" or press 4. Healthcare professional? Press 5. Producer? Say "producer" or press 5. · 可用的免费工具：代我通话、无需等待、安排我的通话
GetHuman 的研究人员经常拨打这个 Blue Cross/Blue Shield (IL) 电话号码来记录电话系统。
以下是我们的研究团队对Blue Cross/Blue Shield (IL)电话系统问候方式的描述： Are you calling as a member or a healthcare professional, broker, or group administration for an employer group?
以下是我们最新的技巧，可帮助您在电话菜单中最快找到真人：Press 4 at first menu.
以下是我们从 Blue Cross/Blue Shield (IL) 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
当电话系统第一次应答时听到
"Welcome to the Blue Cross Blue Shield member services line.
Are you calling as a member or a health care professional?
Or are you a broker or group administrator for an employer group?
If you're a member, say member or press one.
If you're a health care professional, say health care professional or press two."
与 Blue Cross/Blue Shield (IL) 的通话摘录
Tuesday, January 2, 2024 4:39 PM
他们可能会询问您打电话的原因（而不是菜单）
"Welcome to the Blue Cross Blue Shield member services line.
Are you calling as a member or a health care professional, or are you a bro in a few words, please tell me the reason for your call."
与 Blue Cross/Blue Shield (IL) 的通话摘录
Saturday, September 21, 2024 2:25 PM
第一个电话菜单
"Welcome to the Blue Cross Blue Shield member services line.
Are you calling as a member or a health care professional?
Or are you a broker or group administrator for an employer group?
If you're a member, say member or press one.
If you're a health care professional, say health care professional or press two."
与 Blue Cross/Blue Shield (IL) 的通话摘录
Wednesday, May 22, 2024 8:43 PM
营业时间是几点？我应该什么时候打电话？
Blue Cross/Blue Shield (IL) 负责运营此 800-327-8497 电话号码 24 hours, 7 days 的呼叫中心。简短的回答是您应该调用 Thursday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 601 通电话样本的分析（见上文）。
Blue Cross 和 Blue Shield 都是独立的社区健康保险公司。基本区别在于它们的关注领域。 Blue Cross 主要专注于医院和医疗服务，为看病、手术和住院提供保险。另一方面，Blue Shield 专注于门诊服务，强调承保处方药、预防性护理和在医院外接受的其他医疗服务。尽管 Blue Cross 和 Blue Shield 公司独立运营，但它们经常合作并在 Blue Cross Blue Shield 协会下提供联合承保。这种合作关系确保了全面的承保选择，满足个人需求，满足住院和门诊医疗保健要求。