24 hours, 7 days · Press 0 at the first prompt. For International callers. · For customer service, dial 8. For the operator, dial 0. If you know your party's extension, dial it at any time.
"Hi. You've reached Audible.
Our menu has several options. Please choose from the following.
If you are visually impaired, press one.
And we'll do our best to connect you with an accessibility specialist.
To cancel your membership, press two.
Have a question about your listening experience?"
与 Audible.com 的通话摘录
Friday, March 22, 2024 5:06 PM
第一个电话菜单
"Hi. You've reached Audible.
Our menu has several options.
For all other questions, stay on the line, and we'll connect you to a listening expert.
Please choose from the following. If you are visually impaired, press one, and we'll do our best to connect you with an accessibility specialist.
To cancel your membership, press two.
Have a question about your listening experience? Press three for assistance.
Having technical difficulties? Press four.
To repeat this menu, press five."
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
客户为何致电Audible.com
以下是最近对 Audible.com 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似?
目的不明: " "
- 通话时长为 2 分钟,May 13, 2024 4:42 PM
付款处理问题: "I got this email offering a discounted membership but when I tried to pay, it says couldn't process the payment."
- 来自持续 7 分 46 秒的通话,Apr 22, 2024 12:27 PM
取消试用订阅: "I've completed that, and I'd like to end the service because I think that's gonna add too much, you know, to my budget."
- 来自持续 14 分 28 秒的通话,Apr 11, 2024 8:46 PM
会员降级协助: "I don't need the plus membership, but I want the regular one back."
- 来自持续 8 分 13 秒的通话,Apr 10, 2024 2:50 PM
确认代表位置: "Can I ask your location? Are you in New York? New Jersey?"
- 来自持续 3 分 29 秒的通话,Apr 4, 2024 11:08 AM
对未使用积分的担忧: "I don't want to lose five credits or rush to find books before canceling my Audible account."
- 来自持续 10 分 56 秒的通话,Apr 3, 2024 10:51 PM
取消订阅请求: "I wanna cancel my subscription, please."
- 来自持续 4 分 16 秒的通话,Mar 22, 2024 5:32 PM
会员资格取消申请: "Wanna cancel my membership today."
- 来自持续 5 分 18 秒的通话,Mar 19, 2024 11:40 PM
设置试用账户: "I wanted to set up an account for the thirty day trial period to listen to a book - do I need an Amazon account for that?"
- 来自持续 7 分 51 秒的通话,Feb 25, 2024 2:27 PM
请求删除不喜欢的有声读物: "Remove the book I'm listening to, cancel the book that I ordered. I don't like it."