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Tidal 客户常见问题解答

最佳答案和操作指南

如何联系Tidal客户服务?

我们最常被问到的问题是如何与 Tidal 客服人员沟通。点击此处获取联系信息、电子邮件和聊天选项、联系人工客服、等待时间等信息。

如何重置潮汐用户名和密码?

本文向 Tidal 用户展示如何重置其 Tidal 帐户的用户名和密码。如果您忘记了 Tidal 登录信息...

如果我的帐户有帐单问题,如何与潮汐客户支持联系?

如果您的帐户出现计费问题,您可以寻求 Tidal 客户支持。如果您被多收费或双重收费,您可以...
询问有关Tidal客户服务的任何问题,立即获得答案。

最近 Tidal 个客户问题

I need to cancel my wash club for the summer please

Hmmm... we're not sure about that. Your request seems unrelated to Tidal, a music and podcast streaming service. Please reach out to the appropriate company or service to cancel your wash club membership.
询问时间:Apr 23, 2024 3:54 PM

why don't the tidal app play on my computer anymore?

There may be several reasons why the Tidal app isn’t playing on your computer. It could be due to outdated software. Ensure that your Tidal and operating system are both up-to-date. You might also be experiencing poor internet connection. Check your network settings and make sure you have a stable connection. Thirdly, the problem could be with the app itself. Try uninstalling and reinstalling the Tidal app. If all else fails, there might be issues with your account authentication. You can try signing out and back into your account.
询问时间:Apr 12, 2024 2:03 PM

Cannot log in to my tidal account

We're sorry to hear that you're encountering difficulties while logging in to your Tidal account. Here are the steps to reset your password: 1. Click on "Forgot your password?" on the login screen. 2. Enter your email address associated with your Tidal account. 3. Check your email for a reset password link from Tidal and click on it. 4. Set your new password. If you're still having trouble logging in after doing the steps above, ensure you entered the correct email address. Also, check if your Tidal subscription is still active. If you've followed these steps and are still experiencing issues, we recommend reinstalling the Tidal app as a last resort.
询问时间:Apr 9, 2024 12:40 PM

Does tidal support samsungs separate sound app. I want use my phone for calls and listen to music through my bluetooth speaker simultaneously

Yes, Tidal does support Samsung's separate sound application, known as SoundAssistant. SoundAssistant allows you to control the media volume instead of ringtone when pressing the volume keys and offers an advanced option to control the volume of music and apps separately. This way, you can listen to music through your Bluetooth speaker and still use your phone for calls, with the sounds coming from two different outputs.
询问时间:Apr 6, 2024 4:03 PM

How do I change search from Artist to song?

In the Tidal app, along the top of your screen you'll see different categories such as "Artists", "Albums", and "Tracks". To search by song, simply tap on "Tracks". Then, enter the song name in the search bar at the top. As you type, a dropdown of suggestions will appear below the search bar that includes songs that match your query. Simply select the correct one to listen.
询问时间:Apr 5, 2024 9:31 PM

帮助我解决Tidal客户服务问题

Refunds and Billing

我如何从潮汐中退款?

本文介绍了如何从 Tidal 获得退款。讨论了在什么情况下可以给予退款......

如果我的帐户有帐单问题,如何与潮汐客户支持联系?

如果您的帐户出现计费问题,您可以寻求 Tidal 客户支持。如果您被多收费或双重收费,您可以...

Account Management

如何重置潮汐用户名和密码?

本文向 Tidal 用户展示如何重置其 Tidal 帐户的用户名和密码。如果您忘记了 Tidal 登录信息...

如何更改有关潮汐的付款信息?

更改 Tidal 上的付款信息是一个简单的过程,只需几分钟即可完成。您可以访问付款设置...

如何取消我的潮汐帐户?

了解如何快速取消您的Tidal订阅。

如何更新我的账单信息?

要更新 Tidal 上的账单信息,只需登录您的帐户并转到订阅部分即可。从那里,您可以选择...

Subscription Details

Tidal 订阅费用是多少?

Tidal 订阅的费用根据您选择的计划类型而有所不同。 Tidal 提供两种主要选项:Tidal Premium 和...

Tidal 有适用的家庭计划吗?

是的,Tidal 确实为希望与亲人共享流媒体服务的用户提供了家庭计划。家庭计划的设计...

Tidal 提供哪些音频质量选项?

Tidal 提供一系列音频质量选项,以满足不同的喜好。用户可以享受标准品质,堪比...

Offline Listening

我可以离线收听 Tidal 吗?

是的,Tidal 允许您离线收听。通过 Tidal 的离线模式,您可以直接下载您喜爱的歌曲、专辑和播放列表...

Device Compatibility

哪些设备与 Tidal 兼容?

Tidal 与多种设备兼容,确保无缝的音乐流媒体体验。该平台可以通过智能手机访问...

我的 Tidal 帐户可以使用多少台设备?

您的 Tidal 帐户最多可以使用五台设备。这包括智能手机、平板电脑、电脑和智能电视。它可以让你...

我可以在多个设备上同时收听 Tidal 吗?

是的,您可以同时在多个设备上播放 Tidal 中的音乐。 Tidal 提供“家庭计划”订阅选项,允许...

Music Transfer

我可以将下载的音乐从 Tidal 转移到另一台设备吗?

是的,您可以将下载的音乐从 Tidal 传输到另一台设备。 Tidal 允许用户下载他们最喜欢的曲目、专辑……
常见问题目录

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