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Supercell 客户常见问题解答

最佳答案和操作指南

如何联系Supercell客户服务?

我们最常被问到的问题是如何与 Supercell 客服人员沟通。点击此处获取联系信息、电子邮件和聊天选项、联系人工客服、等待时间等信息。

如何恢复我的Supercell帐户?

拥有 Supercell ID 可让您保护游戏帐户并轻松在多台设备上玩游戏。要创建 Supercell ID,...

如果我的部落冲突(Supercell)帐户被黑了怎么办?

被黑的帐户是一个巨大的痛苦,如果没有正确请求返回,可能需要很长时间才能恢复。这就是你需要做的...
询问有关Supercell客户服务的任何问题,立即获得答案。

最近 Supercell 个客户问题

How do I Remove a negative gem balance in my brawl stars account

If you have a negative gem balance in your Brawl Stars account, it may be a result of a technical issue or an error. To resolve this, we recommend checking for any pending transactions or issues related to your purchases. If the problem persists, please refer to the link for the most up-to-date contact information on this page to get assistance from Supercell. They can help you resolve issues regarding your account balance.
询问时间:Nov 30, 2024 3:46 PM

My coc account was hacked every thing is changed expect my name... please help me 😭

We recommend checking the in-game settings for any recovery options and ensuring your account is secured. If your account is linked to a Supercell ID, you may be able to recover it through that. For further assistance, there's a link to the most up-to-date contact information right here on this page that you are viewing.
询问时间:Nov 22, 2024 10:01 AM

My email doesn't receive verification code

If your email is not receiving the verification code, check your spam or junk folder as it may have been filtered there. Ensure that you are checking the correct email address you used during registration. Additionally, sometimes there can be a delay in receiving the email. If the issue persists, you may want to consider the possibility of using an alternative email address.
询问时间:Oct 22, 2024 12:09 AM

I am not recieving my verification code in my gmail. Not even in spam.

If you're not receiving your verification code in Gmail, make sure you have entered the correct email address. Check your email settings and filters to ensure they are not blocking messages. Sometimes, it may take a little while for emails to arrive. You can also try requesting the verification code again. If the issue persists, there could be a temporary problem with your email provider.
询问时间:Oct 19, 2024 7:00 PM

Sign in doesn't send verification email

If you're not receiving the verification email after signing in, check your spam or junk email folder. Sometimes, emails can be filtered there. Ensure that you have entered the correct email address associated with your account. If the issue persists, there may be a temporary issue with the email service. Please refer to the link for the most up-to-date contact information on this page if you need further assistance.
询问时间:Sep 6, 2024 2:35 AM

帮助我解决Supercell客户服务问题

Refunds

我如何要求Supercell退款?

向 Supercell 申请退款的过程很简单。但是,您无法获得游戏内购买的退款。 Supercell 让您...

我如何从Supercell获得退款?

从 Supercell 获得退款可能会很麻烦且棘手,但事实并非如此。请按照以下步骤操作,确保您获得...

Account Recovery

如何恢复我的Supercell帐户?

拥有 Supercell ID 可让您保护游戏帐户并轻松在多台设备上玩游戏。要创建 Supercell ID,...

如果我的部落冲突(Supercell)帐户被黑了怎么办?

被黑的帐户是一个巨大的痛苦,如果没有正确请求返回,可能需要很长时间才能恢复。这就是你需要做的...

Ban Appeal

我该如何呼吁《部落冲突》中的禁令?

如果您发现自己被禁止参加《部落冲突》,您可以提出申诉。请务必按照以下步骤操作,以确保您找回帐户......

Technical Support

为什么我的《部落冲突》无法加载?

如果您发现《部落冲突》未载入的问题,请遵循以下快速提示,以帮助您的游戏再次正常运行。

如何向Supercell报告错误或游戏中的问题?

Supercell可能会出现错误和游戏中的问题。这是您向公司报告“部落冲突”问题的方式。

Multiple Devices

我可以使用同一帐户在多台设备上玩 Supercell 游戏吗?

是的,您可以使用同一帐户在多个设备上玩 Supercell 游戏。 Supercell 将他们的游戏设计为跨平台......
我们会查看客户向 GetHuman 报告的 Supercell 个问题,以确定哪些问题最为常见,以及需要花多少时间研究如何解决这些问题。
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