How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Colonial Life & Accident Insurance Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:2 for billing, then 6 for agent
Below are some clips we've found from Colonial Life & Accident Insurance Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Colonial Life customer service center.
We can provide service on your Colonial Life policies, and well as select Lincoln National Life and Paul Revere policies.
All incoming calls will be recorded for quality and training purposes."
Excerpt from a call with Colonial Life & Accident Insurance Company
Friday, January 5, 2024 7:25 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling the Colonial Life customer service center.
We can provide service on your Colonial Life policies, well as select Lincoln National Life and Paul Revere policies.
All incoming calls will be recorded for quality and training purposes.
During this call, Colonial Life may collect personal information from you.
To find out more, please visit colonial life dot com slash privacy.
In a few words, tell us why you are calling. For example, you can say things like file a claim, claim status, billing or policy status."
Excerpt from a call with Colonial Life & Accident Insurance Company
Tuesday, March 19, 2024 7:54 PM
They may ask you to enter information with the dial pad
"In order for us to serve you better, please enter the Social Security number of the main policy holder or the person you are calling about."
Excerpt from a call with Colonial Life & Accident Insurance Company
Tuesday, March 19, 2024 7:54 PM
They may ask you to say or enter information
"For example, you can say things like file a claim, claim status, bill or policy status."
Excerpt from a call with Colonial Life & Accident Insurance Company
Wednesday, March 27, 2024 10:34 PM
What are the hours and when should I call?
Colonial Life & Accident Insurance Company operates the call center for this 800-325-4368 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 433 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Colonial Life & Accident Insurance Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Colonial Life & Accident Insurance Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Colonial Life & Accident Insurance Company is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 433 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call Colonial Life & Accident Insurance Company
In summation, the best day to call Colonial Life & Accident Insurance Company is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Colonial Life & Accident Insurance Company staffs the call center well on Thursday.
Why Customers Call Colonial Life & Accident Insurance Company
If you have time to do a bit of reading before you call Colonial Life & Accident Insurance Company, we recommend you read over some of our problem-specific articles.
Colonial Life & Accident Insurance Company offers a range of insurance products to provide financial protection and peace of mind. Our diverse offerings include life insurance, disability insurance, accident insurance, critical illness insurance, cancer insurance, hospital confinement indemnity insurance, and dental insurance. These products are designed to cater to individuals and families, assisting in covering expenses associated with unexpected and unfortunate events. With flexibility and customization options, our policies can fit the unique needs and budget of our policyholders. Whether you are concerned about income replacement, medical expenses, or dental care, Colonial Life & Accident Insurance Company is committed to providing comprehensive coverage and exceptional service.
The waiting period for Colonial Life & Accident insurance coverage varies depending on the policy. Most policies have a 30-day waiting period, during which no benefits are payable. This waiting period ensures that policyholders have had coverage for a certain period before they can claim benefits. However, some policies may have shorter or longer waiting periods based on specific circumstances or coverage types. It is essential to review the terms and conditions of your policy to understand the waiting period that applies to your coverage. Colonial Life & Accident Insurance Company aims to provide comprehensive coverage and timely benefits to its policyholders while maintaining the necessary waiting periods to manage risk and ensure the sustainability of the insurance offerings.
Yes, you have the ability to customize your insurance policy with Colonial Life & Accident Insurance Company. We understand that every individual's needs are unique, which is why we offer a range of customizable options to tailor your policy. With us, you can select the specific coverage options that align with your requirements and budget. Whether you want to enhance your existing coverage, add supplementary benefits, or personalize the policy to suit your circumstances, we have flexible options available. Our dedicated team of insurance professionals is always ready to assist you in creating a custom policy that meets your specific needs. Contact us today to discuss the customization options for your Colonial Life & Accident insurance policy.
Click the link above to get answers to just about any Colonial Life & Accident Insurance Company customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Colonial Life & Accident Insurance Company, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel policy request: "I need to cancel my policy."
- From a call lasting 5m 9s , Mar 19, 2024 7:54 PM
More Colonial Life & Accident Insurance Company Customer Service Contacts
There are of course other ways to contact Colonial Life & Accident Insurance Company customer service besides the phone. Below we list the best ones, by medium.
Colonial Life & Accident Insurance Company Customer Help Desk / Web Support
As a last, sometimes only, resort- Colonial Life & Accident Insurance Company customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Colonial Life & Accident Insurance Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Colonial Life & Accident Insurance Company agent. This phone number is Colonial Life & Accident Insurance Company's best phone number because 2,598 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-325-4368 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Colonial Life & Accident Insurance Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Colonial Life & Accident Insurance Company has 2 phone numbers. It's not always clear what is the best way to talk to Colonial Life & Accident Insurance Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Colonial Life & Accident Insurance Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Colonial Life & Accident Insurance Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.