Rhapsody.com Phone Number

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866-597-5505
Customer service
Current Wait: 55分钟 (33m avg)
Hours: Mon-Fri 6am-6pm, Sat-Sun 7:30am-5pm PST; best time to call: 9:30am
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Reasons customers like you called recently

I need a password to get back into my music on my apple iPod...I'm waiting on a call fr...
Can't enter new visa debit card and add new visa debit card
I got a new phone and can't access my account. I have changed my password multiple times.
Need to cancel subscription please call ***-***-****. Ken Ditomaso
I'm trying to add my mom on my family plan even though I just subscribed by adding her...
Refunding my money canceling my subscription to an account I thought it was cancelled a...
Paid subscription but I’m not allowed to listen to music. It says my subscription is no...
Can not get on rhapsody get rhapsody keeps stopping alert
A suspicious charge on my debit card that I do not recognize
I need help canceling a subscription *Tanya
how to switch my service from my old phone to my new phone?**please help
I would like to cancel my account.
I been charge to my card to reactive my Napster account and is not active tet
All of a sudden I am unable to login to my account and I am using the correct username...
I signed up with Napster my account one through but it’s not hooked up can you please c...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Rhapsody.com's Phone-Based Customer Care

Rhapsody, now owned by Napster, is an online music and radio streaming service that provides individuals as well as businesses. As one of the most popular streaming music services in the world, it isn't surprising that Napster gets many requests for customer service each and every day.

It should be noted that Napster does not provide phone-based customer service to its users. However, the company does provide email and live chat support.

Why Do People Contact Rhapsody/Napster Customer Support?

Users contact Napster customer for a variety of reasons, including:

  • Assistance with setting up a subscription
  • Changing or canceling subscriptions
  • Technical support and troubleshooting
  • Billing inquiries
  • Reporting identity theft and hacking
  • Assistance with using features, particularly at the Premier level of service

Best Practices for Contacting Rhapsody/Napster Customer Service

Napster does not provide support over the phone. Instead, the company encourages users to use its customer support forum to receive help from other expert users. It is, however, possible to send an email to Napster via a pop-up form on its website.

If you use the pop-up form, you will be asked to provide answers to a series of questions. This information must be completed before your request is submitted so that the Napster customer service representative that reads your email can provide you with the best assistance and advice.

How Do Consumers Feel About Contacting Rhapsody/Napster Customer Service?

Many consumers are unhappy with the fact that Napster does not provide phone-based customer service. These customers would rather work with Napster's customer support staff over the phone and in real time. Still, some users also report positive experiences with the email and live chat options provided.

What Kind of Issues can Rhapsody/Napster Customer Service Representative Resolve?

Because Napster is a strictly online service, its customer service agents can resolve most common issues, including subscription changes and cancellations, troubleshooting and technical support, including changing and canceling service, providing technical support, and researching billing issues. Users who have upgraded to the Premier Service but who are not receiving their benefits can also request assistance from customer service agents.

What Can't Be Resolved by Rhapsody/Napster Customer Service?

Consumers sometimes have problems with third-party hardware and software that is incompatible with Napster. In these cases, a customer service representative for Napster might be able to suggest a workaround, but it may not be possible to resolve the issue entirely. In such cases, you may need to stop using Napster, upgrade your software or use a new device with the service.

Another option for you would be to contact the third party company and ask if they have any suggestions for making software or a device compatible with Napster.

What Should You Do If You Have an Unsuccessful Interaction with Rhapsody/Napster?

If you are unable to resolve your issue with Napster customer service, don't fret. You may still have options that can help you get your issues resolved.

  • Review your conversation with customer service and try to determine whether there are any identifiable areas of miscommunication or misinterpretation. You'll need to know about these before you re-contact Napster.
  • Start another live chat or send another email and explain that this is your second request for help. Describe what went wrong with your first conversation and make clear what you are trying to achieve.
  • If a second live chat doesn't work, try connecting with customer support another way. If you used live chat at first, switch to email, if email doesn't work, try live chat.
  • Another option is to reach out to Napster customer service via the company's social media platforms. They may have a separate set of specialists monitoring these accounts and these agents may be able to help.

Customer Number 866-597-5505 - by the Numbers

拨打电话866-597-5505
可以回叫
真人接听的电话
您呼叫的部门客户服务
呼叫中心时间周一至周五,上午6点至下午6点,星期六至日7:30 am-5pm PST
最佳拨号时间上午9:30
将迷宫导航到人类按2进行计费,或按3进行技术服务,或按住0直到转移
平均等待
当前等待55
排名(电话号码中)1
排名(总体)1
替代方法电话,网络
沟通质量83%
帮助质量77%
客户票333
信息最后更新Sat Sep 25 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Rhapsody.com's Best Toll-Free/800 Customer Phone Number

这是Rhapsody.com的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到Rhapsody.com代理的工具。该电话号码是Rhapsody.com的最佳电话号码,因为像您这样的4,806客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答866-597-5505的呼叫的客户服务部门解决的常见问题包括Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge和其他客户服务问题。与其先尝试致电Rhapsody.com,不如考虑先描述您的问题;因此,我们也许可以推荐通过电话或网络与他们联系的最佳方式。 Rhapsody.com总共有1个电话号码。与Rhapsody.com代表交谈的最佳方式并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Rhapsody.com - by phone or otherwise

尽管866-597-5505是Rhapsody.com最好的免费电话号码,但是共有2种方法可以与他们联系。与他们的客户支持团队联系的下一个最佳方法就是告诉GetHuman您的问题,让我们尝试找到与他们联系或针对特定问题寻求帮助的最佳方法。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过Online Help来使用Customer Service。如果您认为此信息不正确或知道与Rhapsody.com联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Rhapsody.com.

What is GetHuman's Relationship to Rhapsody.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Rhapsody.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Rhapsody.com Contact Info

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Rhapsody.com服务台
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