Pandora Radio Phone Number

Pandora Radio is a popular online music streaming service that also provides customized music recommendations to its listeners. Pandora's website states that it does not provide phone-based customer service to its users. However, the company does provide community forums that users can access to receive advice from other expert users. In addition, Pandora provides email customer support which can be accessed through a form on the company's website.

Why Do People Call Pandora Radio Customer Support?

People contact Pandora Radio customer a range of reasons, including:

• Help setting up an account
• Changing or canceling an account
• Technical support with using the app or website
• Problems with streaming music
• Help with making full use of all Pandora Radio features
• Billing and account issues
• Reporting account hacking problems
• Premium account members often become frustrated when they are still hearing ads or are not provided with premium services, such as the ability to skip songs

Best Practices for Calling Pandora Radio Customer Service

Pandora Radio does not provide support over the phone. Instead, the company encourages users to use its customer support forum to receive help from other expert users. It is, however, possible to send an email to Pandora Radio via a pop-up form on its website.

If you use the pop-up form, you will be asked to provide answers to a series of questions. This information must be completed before your request is submitted so that the Pandora Radio customer service representative that reads your email can provide you with the best assistance and advice.

How Do Consumers Feel About Calling Pandora Radio Customer Service?

Many consumers are frustrated by Pandora Radio's lack of phone-based customer service. They would like to be able to work with Pandora Radio's customer support staff in real-time. However, the community forums are considered to be a good resource and requests for email support are usually answered quickly and professionally.

What Kind of Issues can Pandora Radio Customer Service Representative Resolve?

Pandora Radio's customer service representatives can resolve most issues, including changing and canceling service, providing technical support, and researching billing issues. They can also address problems with Pandora Radio's paid services, such as situations where a user has paid for an account, but is still hearing adds or can't create a playlist.

What Can't Be Resolved With a Call to Pandora Radio Customer Service?

Problems with third-party hardware and software, such as platforms, speakers, headphones, computers and mobile devices, cannot be addressed by Pandora Radio customer service. If your problem is determined to be an incompatibility with hardware or a platform, you will have to resolve that separately.

In cases where you do need to get in touch with a third-party software provider or hardware manufacturer, be sure to let them know that you are specifically having issues with Pandora Radio. The company may already be aware of the incompatibility and may be able to provide specific customer support that can resolve the problem quickly.

What Should You Do If You Have an Unsuccessful Call with Pandora Radio?

If you are unable to resolve your issue with Pandora Radio customer service, don't give up. You may still have options available. Consider the following:

• If your email response from Pandora Radio does not resolve your issue, write back and indicate that your concern has not been resolved. While this can be frustrating, it can result in your request being escalated to a more experienced customer service specialist who may be in a better position to provide assistance.
• Try using the community forum provided on Pandora Radio's website. The users there may be familiar with your issue and able to help. These forums are monitored by Pandora Radio and if enough messages mention your issue, the company may take notice and be more proactive in providing solutions and support.
• Consider contacting Pandora Radio via social media. Pandora Radio does provide answers to technical questions on Twitter, though you should be careful about revealing account details openly on social media.