对续订费用的担忧: "I'm not gonna pay for another service, so I'm not gonna respond to it."
- 来自持续 8 分 23 秒的通话,Mar 21, 2024 6:05 PM
帐号登录问题: "I can't log in. I can't do anything with it. So yeah, I can't change my email or anything like that."
- 来自持续 13 分 55 秒的通话,Mar 21, 2024 3:37 AM
有关续约的可疑电子邮件: "I received an email about a McAfee renewal that I believe is a scam."
- 来自持续 7 分 39 秒的通话,Feb 27, 2024 5:33 PM
订阅查询及续订: "Can you go over what I'm presently have as a plan? I had signed up last June, and I wanna go over my subscription and see if I should add something to it."
- 来自持续 11 分 37 秒的通话,Feb 22, 2024 8:18 PM
无法访问帐户: "I'm having a terrible time trying to get into the McAfee account."
- 来自持续 90 分 21 秒的通话,Feb 15, 2024 3:53 PM
计算机病毒问题: "I have a virus on my computer, I can't open up anything."
- 来自持续 7 分 29 秒的通话,Feb 15, 2024 3:16 PM
帐单查询: "They've sent a bill for a hundred and fifty some dollars but I didn't want a hundred and fifty some dollars charged to it."
- 来自持续 16 分 2 秒的通话,Feb 13, 2024 11:48 PM
担心可疑电子邮件: "I just wanted to make sure it wasn't you guys."
- 来自持续 3 分 45 秒的通话,Feb 5, 2024 11:06 AM
续订 McAfee 订阅: "I'm trying to find out my account number and I see that I need to renew my McAfee security."
- 来自持续 15 分 46 秒的通话,Feb 2, 2024 9:15 PM
许可证技术问题: "How it works, sir? It is not working on my Apple."
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.