"Hello. Thank you for calling Lids.
Hi. I am your digital assistant.
If you are calling to place a new order, please say yes.
Otherwise, say no.
I will be transferring you to an agent shortly.
If you would like to participate in a customer satisfaction survey after this call via automated text messages sent to your mobile number, please say yes.
Message and data rates may apply.
If you do not wish to complete a survey, please say no.
Transferring you to an agent now.
Hold on while we connect you with someone who can help.
To ensure excellent customer service, your call may be monitored or recorded.
Hi. Thank you much for calling Lids."
与 Lids 的通话摘录
Friday, January 26, 2024 7:29 PM
他们可能会询问您打电话的原因（而不是菜单）
"Thank you for calling Lids. You're on a recorded line.
Feel free to speak to me conversationally. If you're calling about Access Pass, custom lids, or any questions related to in store purchases, we are unable to support you on this number.
One moment while I look up any orders linked to your phone number.
Are you calling about an order you've already placed with us?
I couldn't find any orders linked with the number you're calling from.
Do you have a different phone number? The order number or the email associated with the order?
Please carefully spell out the full email address you gave us when placing the order.
I understand you want to speak with an agent. However, I can help you look up your order quickly.
Please spell out the full email address you used for the order.
Before I transfer you to an agent, please clearly state the reason for your call in a few words."