A:Just wait on the line.Our free phone can also navigate phone menus to get a live human at Hasbro for you.
Q:
Does Hasbro offer 24 hour customer service?
A:Not at this number; hours here are Mon-Thu 8am-5pm, Fri 8am-1pm EST.The least busy day is Tuesday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Hasbro below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Hasbro phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from Hasbro's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Hasbro's customer service department.
Your call may be recorded for quality assurance. Please remain on the line after your call to share about your experience today.
Avenue. Thank you for calling Hasbro. My name is George. How can I help you today?"
Excerpt from a call with Hasbro
Monday, May 13, 2024 1:08 PM
The first phone menu
"Thank you for calling Hasbro's customer service department.
Your call may be recorded for quality assurance. Please remain on the line after your call to share about your experience today.
Thank you for calling Hasbro. This is Diana. How can I help you?
How would you rate the support you received with your Hasbro consumer care interaction?
Press one for good.
Press two for bad."
Excerpt from a call with Hasbro
Wednesday, May 8, 2024 5:55 PM
What are the hours and when should I call?
Hasbro operates the call center for this 800-255-5516 phone number Mon-Thu 8am-5pm, Fri 8am-1pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 110 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Hasbro at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hasbro phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hasbro staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hasbro is Tuesday.The most busy day to call is Monday, which averages 733% more phone calls by comparison.Again, this is based on a sample of 110 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Quietest
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Hasbro is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hasbro staffs the call center well on Tuesday.
Why Customers Call Hasbro
If you have time to do a bit of reading before you call Hasbro, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Hasbro customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Hasbro, and their purpose. Are any of these similar to the reason you are trying to call?
Request for final decision: "We want our final decision today."
- From a call lasting 6m 30s , Apr 1, 2025 4:54 PM
Concern about toy production: "I need you to politely to stop."
- From a call lasting 2m 9s , Mar 13, 2025 2:01 PM
Feedback on product: "You make LLP really, really dirty."
- From a call lasting 1m 49s , Feb 28, 2025 2:01 PM
Inquiry about toys and games: "Do you guys outsource the toys?"
- From a call lasting 4m 49s , Feb 17, 2025 7:31 PM
Reviving old Furby: "I just thought I'd call and ask if there was any way I could bring it back to life because it's in good shape."
- From a call lasting 14m 7s , Jan 31, 2025 2:13 PM
Defective Star Wars figurine: "One of the figurines is not been working."
- From a call lasting 16m 12s , Jan 29, 2025 5:20 PM
Information about why customers call Hasbro is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Hasbro provides this option.
Conclusion and closing notes
This is Hasbro's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hasbro agent. This phone number is Hasbro's best phone number because 1,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-5516 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Hasbro first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Hasbro has 1 phone number. It's not always clear what is the best way to talk to Hasbro representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hasbro. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hasbro. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.