Groupon is an e-commerce company that sells discount coupons for products, services, travel and events. With billions of dollars in revenue annually, it isn't surprising that Groupon receives a lot of requests for customer support.
It is not possible to call Groupon's customer service department directly. Instead, you will need to connect with Groupon via the customer service section of its website or mobile app. From there, you have the option of live chat with an agent, sending an email or requesting a call from a representative.
People contact Groupon customer support for a range of reasons, including:
It is not possible to call Groupon customer service directly. Instead, you must log in to your Groupon account via mobile app or on Groupon's website.
If you do not have a Groupon account, but purchased your offer as a site guest, you will need to enter your order number on Groupon's website so that you can access the customer support portal.
When communicating with Groupon about your concern, make sure you have copies of your original order and any vouchers that you received. This will allow you to reference what is on these documents during your conversation.
If you do request a call from Groupon, make sure that you can take notes during your conversation. Notes taken during your call can be useful if you have to escalate your case.
Many people express frustration with Groupon customer support, although some report that they were generally satisfied with the response that they received. There are a few areas of dissatisfaction that are most commonly reported by consumers:
In one case, a prominent consumer advocacy journalist was approached by someone who purchased vouchers for tickets at an amusement park. While the Clearly stated that the offer was two tickets for one voucher, Groupon later sent out a "clarification" that the voucher was only good for one ticket.
Unfortunately, people had already paid for vouchers under the previous terms and neither the amusement park nor Groupon would address the problem. The consumer who sought help from the journalist was rebuffed by a customer service representative who would only provide scripted answers to her questions. Eventually, the negative publicity forced Groupon to honor the original terms of the offer.
Groupon customer support can resolve a range of issues, including questions about the nature of Groupon deals, handling refunds or exchanges when permitted to do so, as well as providing technical support for Groupon's website or mobile app. In addition, communication with a Groupon representative can be useful in reporting fraudulent transactions.
Because Groupon sells discount vouchers to customers on behalf of third-party companies, it cannot control the quality of products or services provided. If a purchaser is dissatisfied with the purchase itself (not the Groupon voucher), he may not be able to resolve the issue with Groupon.
If you are unhappy with your call with a Groupon representative, don't fret. You may still have options.
First, if you did not take notes during your original call, take a few moments to write down or type out what happened during your communication with a Groupon representative. This information can be useful in further contacts.
The next thing you can do is request another callback. Not all representatives are the same and some have more training and education than others. A more experienced representative may be able to resolve your issue.
If speaking to a representative doesn't seem to be getting you anywhere, try other approaches to working with Groupon, including reaching out over social media platforms or using its email or live chat options. Text-based communications have the advantage of providing you with a record of your communications, something that may be useful if you need to involve a third-party in your dispute.
这是Groupon的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到Groupon座席的工具。该电话号码是Groupon的最佳电话号码，因为像您这样的1,724,766客户在过去18个月中使用了此联系信息，并向我们提供了反馈。不幸的是，没有Groupon的客户服务代表接听电话，因此我们已经编译了其他方法来解决客户呼叫877-788-7858的常见问题，包括Order Never Arrived, Refund My Order, Change My Order, Update Account Info, Voucher Code Won't Work和其他客户支持问题。您呼叫的Groupon呼叫中心由他们的IVR或自动电话菜单系统接听，这些系统当然是24/7全天候打开的。 Groupon总共有1个电话号码。与Groupon代表交谈的最佳方式并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
尽管877-788-7858是Groupon最好的免费电话号码，但是共有5种方法可以与他们联系。与他们的客户支持团队联系的下一个最佳方法就是告诉GetHuman您的问题，让我们尝试找到与他们联系或针对特定问题寻求帮助的最佳方法。除了打电话外，寻求帮助的客户的下一个最喜欢的选择是通过Online Help来使用Customer Service。如果您认为此信息不正确或知道与Groupon联系的其他方式，请告知我们，以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Groupon.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Groupon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Xbox Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the DISH Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Xbox or DISH. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.