When calling GameStop for a customer service issue, be prepared to spend some time waiting to speak with a representative — as I recently learned. As a frequent GameStop customer, I've purchased a variety of games from the store and wanted some advice on increasing the speed of Xbox game downloads. This gaming system requires games to be downloaded to the console, which can take hours or sometimes even days to complete.
Since local GameStop employees have been great at assisting me with other issues in the past, I thought I'd get the same service over the phone. An automated system greets callers with a menu of options, which moves along quickly so you have to listen closely or ask to repeat the choices. I was given the option to get help with: an order or product, a magazine subscription, my GameStop account, a store-related inquiry or gift cards. You can press 5 to hear the menu again, which I did once since there wasn't a selection for any kind of tech support.
After deciding on help with products, the automated system placed me on hold until the next representative was available and informed me that my call could be recorded. There wasn't any indication or estimation of how long the wait would be. I kept track on my phone and after almost 10 minutes, a different recording gave me the option to receive a call back from a representative once someone was available or I could continue waiting. I initially chose to wait, but the recording returned after only a few minutes so I opted for a call back. I pressed 1 as guided and was told I'd keep my place in line.
Deciding to track the time again, I waited around 15 minutes for the call back and quickly answered the phone when an unidentified number popped up. A GameStop rep was on the line and stated he was returning my customer service call. I thanked him and explained my situation regarding Xbox games that take a long time to download. He shared that this question would be better directed toward Xbox, as the games belong to their system, but offered a few suggestions based on his experience.
The most helpful tip he shared is to ensure I have a high-speed internet connection and it's working efficiently. Sometimes, he said, I may need to run fewer devices when I'm downloading games if the internet is shared by multiple people. In addition, he told me I shouldn't play any other games or movies on the Xbox during the download as this can make it slower. Finally, he advised me to close out or quit any other games/applications running on the console before attempting to download.
I thanked him for his time, saying I'd give these suggestions a try. Even though it took a while to reach a rep, the call was worth the time as the rep was knowledgeable and patient in assisting with my issue.
该GameStop电话号码在3中排名#2,因为20,202 GameStop个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电877-676-4263的原因是为了解决Missing order, Refund a Charge, Lost Gift Card, Gift Card Code Won't Work, Account Access之类的问题而联系GameStop Power Up Rewards Customer Service部门。据我们所知,GameStop在Texas设有呼叫中心位置,您可以在开放时间Mon-Fri 9am-5pm, Sat 10am-3pm EST打电话。 GameStop有3个电话号码和8不同的获取客户帮助的方式。我们已经收集了有关877-676-4263以及在像您这样的客户的帮助下致电或联系GameStop的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用GameStop应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,877-676-4263无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在GameStop Power Up Rewards Customer Service座席可以通话时给您回电。它在此处不可用,但是当GameStop以外的公司将来出现客户服务问题时,请留意此事。一旦与GameStop的Power Up Rewards Customer Service部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然877-676-4263是GameStop最受欢迎的电话号码(2),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-883-8895是他们总体上最好的客户电话号码,并且我们汇总了他们8的联系支持人员的总方式,供您查看。当您尝试通过致电GameStop获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为62%,而他们的总体帮助得分为75%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。