Facebook is one of the most popular and frequently used social media platforms. With over a billion users, it isn't surprising that Facebook gets a lot of requests for customer support.
It should be noted that Facebook does not provide phone-based customer service. Instead, users are instructed to resolve their problems via Facebook's phone center or user help communities. If intervention by a Facebook staff member is needed, users must first find their issue on the help center and submit a support request form.
People contact Facebook customer support for a range of reasons, including:
Since Facebook does not provide any kind of live customer service, either via chat or over the phone, it is important that you use Facebook's help page to guide you to the support request form that you need. Using the wrong form can result in your request being delayed, or, in many cases, even ignored entirely.
Many people are frustrated by Facebook's lack of phone-based customer service. They'd like to be able to speak with a Facebook representative about their concerns. In addition, many people feel that Facebook is not consistent in responding to requests for customer service, nor in the application of Facebook rules and guidelines.
That said, there are other Facebook users who have had positive outcomes from using Facebook's customer support forms. These users feel that Facebook does a decent job of providing customer service given the company's business model and number of users.
Facebook is an online service, so its customer support staff are able to resolve most issues, including technical support questions, appeals of Facebook decisions, researching charges to advertiser and payments accounts, and addressing issues of fraud and harassment.
Facebook customer service agents are not referees and can't mediate conflicts between users. Unless a Facebook user's content or behavior violates Facebook guidelines, a customer support representative won't be able to "settle" a dispute. Facebook also has limited options in situations where Facebook users have lost money via a scam or to an unscrupulous retailer.
When you complete your request, be sure to take a "just the facts" approach. Making it easy for customer support to read and understand your concern is the best way to ensure a positive resolution to your situation.
If you hear back from Facebook customer service and your question was not answered or your concern wasn't resolved, don't give up. You may still have options.
First, review the communication that you have from Facebook. If you feel that you were not understood or that there has been a miscommunication, write back. You may be able to get your concern resolved the second time around.
Another option is to visit Facebook's community help boards. Experienced Facebook users are on these boards and they may have the knowledge and experience to help you resolve your issue.
If you are unable to get a resolution with your original communication and Facebook's boards are unhelpful, you could try submitting your request again. The next customer support representative that you connect with may have more experience and knowledge than the first. As a result, he or she may be able to resolve your issue.
这是Facebook的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到Facebook座席的工具。该电话号码是Facebook的最佳电话号码，因为像您这样的1,275,102客户在过去18个月中使用了此联系信息，并向我们提供了反馈。不幸的是，没有Facebook的客户服务代表接听电话，因此我们已经编译了其他方法来解决客户呼叫650-543-4800的常见问题，包括Recover Disabled Account, Recover Hacked Account, Problem With a Page, Reset Password, Can't Receive Code to Reset和其他客户支持问题。您呼叫的Facebook呼叫中心由他们的IVR或自动电话菜单系统接听，这些系统当然是24/7全天候打开的。 Facebook总共有1个电话号码。与Facebook代表交谈的最佳方式并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
尽管650-543-4800是Facebook最好的免费电话号码，但是共有10种方法可以与他们联系。与他们的客户支持团队联系的下一个最佳方法就是告诉GetHuman您的问题，让我们尝试找到与他们联系或针对特定问题寻求帮助的最佳方法。除了打电话外，寻求帮助的客户的下一个最喜欢的选择是通过Online Help来使用Help Center。如果您认为此信息不正确或知道与Facebook联系的其他方式，请告知我们，以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Facebook.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Facebook. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our iTunes Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Apple Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like iTunes or Apple. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.